You can cancel your booking at any time. Depending on when you cancel and the arrangements that have already been confirmed, cancellation fees may apply. We strongly recommend purchasing comprehensive travel insurance to help protect against unexpected cancellation or interruption costs.
Nobody books a holiday expecting to cancel it, but sometimes plans change due to circumstances beyond your control.
If you need to cancel your New Zealand holiday, our team will explain the options available and any applicable cancellation conditions.
Can I cancel my booking?
Yes.
You may cancel your booking at any time by contacting Discover New Zealand.
The cancellation process and any associated costs will depend on factors such as:
- How far in advance you cancel
- The suppliers involved in your itinerary
- Whether flights or special arrangements have already been confirmed
- The booking conditions that apply to your tour
Read our full terms and condition here.
Will cancellation fees apply?
Possibly.
Cancellation fees may apply depending on the timing of the cancellation and the travel services already secured on your behalf.
Specific cancellation terms are outlined in our booking conditions and may vary between suppliers.
Where can I find the cancellation terms?
Our full booking terms and conditions provide details about cancellation policies and any applicable fees.
If you have questions about the terms and conditions that apply to your booking, your travel consultant will be happy to explain them.
Should I purchase travel insurance?
Yes.
We strongly recommend arranging comprehensive travel insurance as soon as your travel plans are confirmed.
Travel insurance may help cover costs associated with:
- Trip cancellation
- Trip interruption
- Medical emergencies
- Travel delays
- Lost or delayed baggage
Coverage varies between policies, so it's important to review the policy details carefully.
Need Help With Your Booking?
If you need to discuss changes to your travel plans or have questions about your booking conditions, our travel specialists are here to help.
For personalised assistance, contact our team.