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Atsushi Yonezawa & Family, Queenstown and Milford Sound Short Break, Travelled on 31 December 2018
Thank you Narissa. We enjoyed our trip that you arranged. Especially the hotel in Queenstown that you choose was very nice. We could walk from the hotel to the city centre and we were not bothered by traffic jams in the city. I wanna use your service when we look at booking a trip next time. Many thanks
Adikusuma Nurwono and Friends, Southern Highlights 13 Day Tour, Travelled on 25 December 2018
Our holiday to New Zealand was during Christmas period 25th December 2018 until 6th January 2019. We never feel tired of New Zealand, such a beautiful place to visit. Especially when we had our journey properly planned by New Zealand Fine Touring. We had such great time, everything was properly arranged from airport pickup, transport, hotels, activities, until we were dropped off at the airport back to our home country. It was a memorable and enjoyable journey thanks to NZFT.
Helen Paik and John Shepherd, North Island 10 Day Waitomo, Rotorua and Napier Experience, Travelled on 27 December 2018
We always organised trips ourselves before. This trip was the first time we relied on an expert travel agent. We weren't disappointed! First, I was very happy to see detailed printed copy of the entire itinerary with clear instructions for the connections and what was going to happen on that day. All connections worked perfectly (really, perfectly!) and all inclusions/excursions were thoroughly enjoyable and of high quality. I was particularly impressed by the selection of chosen accommodations. All the places we stayed were comfortable, located centrally, provided a great service ... It just made the whole trip more enjoyable and memorable. We will never forget having a balcony view out to the New Year's fireworks at Napier. Thank you Chelsea for giving us a wonderful holiday experience in NZ. We look forward to planning a trip around the south island with you next time :-)
Barry Gula & Noel Houtteman, Custom 15 Day Christchurch to Auckland Must Do Tour, Travelled on 17 December 2018
Had an amazing time. Most accommodations met our needs and level of standards. Queenstown location was bit further from town than we would have preferred. The estimated travel times posted were a bit optimistic in most cases and left little time for side journeys/excursions/take-in-the-moment stops along the way and/or time to spend at end destinations. This was particularly the case with the one day stop-overs (Wellington for example would have been nice to have more time to experience city and surroundings). Weather could have been more co-operative but hey, that's out of our control :) . Highlights: Mt. Cook, Queenstown, Wanaka (although was not on itinerary we did make side excursion there and it was beautiful), Arrowtown, glaciers, Antarctic Centre, Museum of New Zealand, cool districts of Auckland, Koura Bay Lodge (Christmas dinner was out of this world!), Waiheke Island, and all the wineries and people we met along the way!!! And a big thank-you to Jane. She was fantastic in arranging everything and working with us on creating this once-in-a-lifetime, amazing, well-packed, tour.
Lyle & Marlys Polson, Lyle & Marlys' Incredible 15 Day South Island Getaway, Travelled on 10 December 2018
We absolutely loved the New Zealand trip that you planned for us. Excellent lodging facilities that had great views, were clean and were in desirable locations (e.g. in Dunedin we were just a block away from the Octagon). All scheduled busses, private transfers, etc. occurred just as planned. Activities that you suggested were excellent (e.g. overnight cruise at Milford Sound, train trip from Greymouth to Christchurch) were great. Everyone that we encountered at the various facilities that you recommended (e.g., busses, private transfers, lodging) were extremely helpful and friendly. Thank you for planning a wonderful vacation for us. Our best vacation ever!
Kari Onweller and Kathleen O'Linn, The Customised Active, Luxurious and Wine Fuelled Adventure, Travelled on 19 December 2018
We had the BEST time on our New Zealand adventure over Christmas & New Years! Narissa clearly listened to our wants/needs, and every activity we did was fantastic, and it was so nice to not have to worry about any of our reservations and bookings. I only wish we could have stayed in New Zealand longer. Thanks for a fantastic vacation... truly one that will be hard to replicate!
Geoffrey Parks & Caroline Bradley, Ultimate South Island Adventure With Included Activities, Travelled on 15 December 2018
We just had a fantastic time. Nichole organised a brilliant itinerary and everything went precisely according to her plan. We didn't have time to give the trip much thought before hand but we didn't have to - it was all done for us. We also asked Nichole to organise a couple of activities 'off plan' (golf in Christchurch for example on Boxing Day!) which she did brilliantly. An unforgettable holiday not least because New Zealand is a breathtakingly beautiful country.
Javad and Pam Taheri, Contrasts of New Zealand, Travelled on 10 December 2018
The plan was excellent. We enjoyed and learned a lot. We were disappointed to miss our heli-hike as it made the stop at Mount Cook and the bus ride tiring. Of course, you could not change the weather. I took many pictures so anytime I miss it, I will go through my New Zealand album. Thanks again and for sure I would recommend your service to any of my friends who are interested in visiting NZ.
Jeff, Michelle & Kevin Sweet, South Island Highlights Adventure, traelled on 22nd December 2018
My family and I had an amazing time touring Queenstown to Christchurch over the holidays and the support from both you and Discover New Zealand was flawless. Your attention to detail is really appreciated – it was so nice to not have to worry about anything, just relax and enjoy ourselves. As if that wasn’t enough, it was incredible that you were able to make this trip happen so quickly and so close to the upcoming holidays – when pretty much all the accommodations were full. I am still not sure how you managed it but am very happy you did. There were a lot of highlights – just to name a few: Milford Sound flight & cruise (saw both dolphins & seals), jet boat on the Dart river, Bungy jumping off the Kawarau Bridge, helicopter ride to the glaciers and the TranzAlpine train. Simply awesome and something we’ll never forget. Thank you so much for setting us up and patiently answering all my questions. I would certainly highly recommend you – just as my friend recommended you to me.
Joshi Family, Summertime South Island Getaway, Travelled on 25 December 2018
We had a fabulous experience of visiting New Zealand last month from 25th December till 31st December. We would like to thank Jess Pearson for arranging such a marvelous trip. Everything was well coordinated. Thanks a lot.
Thephil, Christopher, Ava, Isaac Roby, Waitomo, Rotorua and Hobbiton, Travelled on 25 December 2018
Fantastic tour! We loved every minute of it!
Gangatharam & Vimala Nair, Bay of Islands and Rotorua Combo, Travelled on 18 December 2018
Thank you to Discover New Zealand and especially to Miss Laura Davidson for the well planned tour. It was indeed a memorable experience. North Island is truly spectacular with its scenic views and natural surroundings. Laura had planned it so well that we did not face any hitches at any point of our tour. Bravo to Laura and the team.
Alfredo Nara & Claudia Damonte, 6 Day Queenstown, Milford Sound and Glacier Highlights, Travelled on 14 December 2018
It is a pleasure to provide feedback. Everything was perfect and according to our expectations and as described in the itinerary, from the quality of hotels, punctuality of transfer from/to airports/train station and the tours. I am very please with the quality of your service and Discover New Zealand´s. My only recommendation for improvement is around bus drivers. They were excellent safe drivers, very polite and in general they tried to do their best' but the quality of explanations and comments during bus tours differed greatly from one driver to the other. We did not have problems with that but I saw others tourists with great difficulties with this. I understand that these services are provided by another company but I believe is something to consider. Thanks for the little book with photographs of NZ, I love it!
Kevin, Jesselyn, Agustina & Sany, Customized Scenic South Island, Travelled on 19 December 2018
Thank you Jess for arranging this well planned trip. We really enjoyed our holiday. The itinerary was not very busy. There was still some flexibility to travel the city at our own pace and visiting the popular highlights of the Southern Island. The transportation from the airport reduced much hassle and the drivers were really friendly. The documents that she provided us on arrival were really appreciated and helpful on our trip in the South Island. All in all, Jess was really helpful and recommended us some really nice place to visit. We highly recommend her and Discover New Zealand.
Jordan Bennett & Camille Alen, Middle Earth Discovered, Travelled on 17 December 2018
The trip was excellent and had great fun especially at Weta studio.
Tammy Lai Yee Toh & Ricky Lip Keng Hwan, 8 Day Southern Discovery, Travelled on 8 December 2018
Everything was great! The accommodation, the transportation, the tours, sights. We love them all. Except our helihike at Franc Josef was cancelled due to weather conditions....All else was great. Shelley has been very helpful in all my requests, accommodating our special needs. Thank you Shelley!
William John & Lorraine Hughes, South Island Tour, travelled on 15th December 2018.
In the UK you were very responsive. Excellent customer service. Documents were delivered as promised although there was a small problem updating details and with the voucher for the hot pools in Franz Josef. Bay of Islands trip was very good.
katrine, Anne, Jaor Bengaard, 7 Day Southern Alps to the Southern Lakes, Travelled on 15 December 2018
We had a really nice time exploring the South Island. It was nice having all connections arranged so we didn’t have to worry about how to get from each location.
Connie Dyrlund, Customised 7 Day Southern Spotlight, Travelled on 13 December 2018
I had a fantastic trip.. everything went well. A great experience. Fine motels, great drivers who were always on time and knew my name and so on. I give you five stars out of five 😊 ***** Kind regards
Siang Ping Chai and Family, Siang Ping's Incredible New Zealand Getaway, Travelled on 11 December 2018
I cannot recommend this company enough! From the start, Nisse was thoroughly patient and helpful with all my enquiries. She did an amazing job arranging the itinerary. Everything was smooth sailing from the day we arrived up until the day we left. Rental car, various pickups, flights, tour bookings... you name it. Our family had a truly memorable time in NZ. Thank you very much!
David & Becky Patten, New Zealand Southbound Explorer, Travelled on 5 December 2018
We absolutely loved it! Thank you for helping us make it happen. Many more reasons to come back!
Giselle Chang and Guy Rodgers, Lord of the Rings Scenic Explorer, Travelled on 2 December 2018
Thank you so much for putting together this AMAZING trip! It was better than we ever expected. Every day was so thoughtfully organized, from each tour to the accommodations for that night. We never felt overwhelmed or exhausted. The pace every day was really well planned. And we appreciated the mix of the Lord of the Rings-focused activities (Hobbiton, the Weta Workshop) with other more general sightseeing (Dart river tour.) Our only regret is that the whole trip went by too quickly. We cannot wait to come back to visit! Thank you!
Allan & Sue Hudson, Customised South Island Adventure, Travelled on 14 October 2018
Most enjoyable tour and well organised. Highly recommended.
Karen Stanley and David Crocker, Updated Christchurch to Auckland Must Do Tour, Travelled on 1 December 2018
We had the time of our lives! The trip was amazing, fabulous, outstanding and beyond our expectations. I only contacted a travel agent because my husband didn't think we could do both islands during our 2 week stay nor drive a car around. Ben convinced me both were possible! I am so glad to have taken advantage of his expertise. I told him I wanted to see and do as much as possible and we did! There were no spare moments :). We saw fauna that looked like the time of the dinosaurs, climbed mountains, took boat and train trips, visited Hobbiton and stayed in a hobbit hole, jumped off the sky tower, went to a hot yoga class, got our picture taken in front of a glacier, saw AQUAMARINE lakes and rivers, spotted 2 kiwi birds in the wild, saw seals off the side of the road, had a romantic lunch at a winery, and more. Having Ben arrange everything was an incredibly good decision on our part. Recommended side trips on the way to our next destination were spot on! New Zealand is a fabulous place to visit for anyone who values the outdoors. Spotless.
Kok Sin Tee, Chze Seong Quah & Sik Peng Teoh with families, Outstanding New Zealand, Travelled on 1 December 2018
This is the first time we have engaged with a local ground tour arrangement for one of our vacations and it is certainly going to be the first of many more to come! It has been a pleasant and hassle free experience, from the initial itinerary discussions to the tour journey itself. We were worried about our transportation choice and the schedule as it was our first time visiting New Zealand and we have children but it turned out so well with Jane’s well thought out arrangements that ensured not only the adults but also the children had an enjoyable and memorable holiday in New Zealand.
Laurie Lerner & Hillary Handweger, Mountains, Fiords and Glaciers, Travelled on 24 November 2018
Tours were great. Everything worked out well. Doubtful Sound trip was great. Got to see whale, seals, dolphins, and supposedly penguins, though I really did not see them. Rafting trip to glacier was wonderful at Mt Cook. Disappointed we could not get to fly to glacier because of low clouds, but we took the walk to base of Mt Selton and that was great-- and didn't cost any extra. Food was fantastic at Hermitage Hotel.
Andrea Kelley and Eliana Kinninmont, Lord of the Rings Scenic Explorer, Travelled on 17 November 2018
Great tour, thoroughly enjoyed our time in NZ. Two points of note. Firstly Monday 19th Nov, drive from Auckland to Paihia was a bit tight to make the dolphin eco tour. We made it, but only just. Would suggest longer required to drive, especially due to the roadworks. Secondly, Monday 26th Nov, after crossing to the south island, the drive to the kayaking tour was also a bit tight. Luckily, we were the only ones booked and they didn't mind that we were about 20 minutes late. My daughter had an absolute ball and loved Hobbiton (as did I). Thank you once again for a fabulous itinerary.
Ian & Patricia Beveridge, Custom Southern Highlights 10 Day Tour, Travelled on 21 November 2018
We had a really marvelous holiday in your amazingly, staggeringly beautiful country . Everything was so efficiently organised; we were met only with helpful and very friendly people; the accommodation was very good - all was totally hassle free and laid back. Thank you. I would just say that a warning about the sand flies around Milford would have been appreciated - prevention of bites would have been much better than the lengthy cure ;-)
Jan and Gerry Mammel, Auckland to Christchurch Ultimate Explorer, Travelled on 19 November 2018
Chelsea thank you for preparing our itinerary for our trip to New Zealand. What a beautiful country, we enjoyed seeing the rolling hills, vineyards and the ocean. Our activities where all well planned and very interesting. We especially enjoyed Hobbiton and our quading experience. Also our time in Queenstown was great, the cruise to Walter Peak and meal there was excellent. We would definitely recommend your company to our friends.
Kathy and Stephen Roy, Waitomo Caves and Rotorua Experience, Travelled on 15 November 2018
This is a wonderful tour, especially if your only have a couple of days in North New Zealand. Every sight was a unbelievable experience! It is well organized and the bus drive, Rachel, was knowledgeable and shared a lot of interesting facts about New Zealand as we drove to each location on the first day of our tour. This is one you don't want to miss!!
Terry & Linda McGuire, 15 Day Explorer Tour of New Zealand, Travelled on 15 November 2018
Our trip was great! All the arrangements that you made for us went off without a hitch. The hotels you selected were well situated and easy walking distances to the various attractions. They all met or exceeded our expectations. The itinerary you helped us with worked out well and gave us enough time each day to explore the sights of New Zealand at our own pace without feeling too rushed although we knew going into the trip that the itinerary was full of things to see and do. The weather was great with only a few days that had showers but nothing to put a damper on our exploration of your beautiful country. We would and will highly recommend you and your company to friends and family looking to visit New Zealand. Take care and thanks!
Rodel & Gertrudes Batocabe, Contrasts of New Zealand, Travelled on 19 November 2018
Laura was most helpful in putting together our trip to NZ. The choices for excursions for the day where really what we wanted and there was no repetition of experience. It is as if she knows us personally. It was important too that she was available for any questions or feedback as we were in NZ. Simply amazing!
Jan & Brett Martin, Southern Coast Nature Tour, Travelled on 20 November 2018
Sorry we missed you when we passed through Wanaka. As far as our Southern Coast Nature Tour that you arranged for us, we had a great time, thoroughly enjoyed it with our highlight being our tour and overnight stay on Doubtful Sound on the Southern Secret, it was second to none !!! All your bookings were spot on and pre-arrangements were excellent. Thanks again Louise and we would recommend your company to any of our friends should they travel to the South Island !!!
Betsy Jordan, Customised Southern Explorer, Travelled on 17 November 2018
Thank you, Alarna, for all your patience working with me to customize our tour--you were great!! All the arrangements worked beautifully which helped make our NZ trip a truly incredible experience. I will definitely recommend Discover New Zealand and you to anyone I know traveling to NZ because I'm sure they would receive the same high level of service we experienced. maha whakawhetai--many thanks!
Yu Che Lin & Chiao Yun Lee, 5 Day Southern Highlights including Milford Sound, Travelled on 19 November 2018
We had a great time. Very well organised for each day and we are picked up by the coach bus almost the exact time as stated on the itinerary. Although the weather changed very quickly and we had snowing, pouring rain, sunny situation during the trip, once we reach the destinations, the weather turned out great. 5 days are really to short to experience south island and we end up almost taking coach bus everyday and the breaks are too short. However the magnificent views of south island really are worth the drive.
Geoffrey and Mary Norridge, Explore the North and South Islands, Travelled on 4 November 2018
We had an absolutely wonderful time. Far beyond our expectations. We're so glad that we followed through with Natalie's suggested changes to our original provisional itinerary. That advice was invaluable. All the arrangements and bookings went very smoothly (eg airport transfers, pre-booked activities). From our initial enquiry back in December 2017 through to the flight back to UK, NZFT (especially Natalie) were outstanding in quick response, friendly service, good advice, comprehensive information, etc. The Doubtful Sound Overnight Cruise was excellent in every way. Lovely crew, great food and accommodation. And we saw an estimated 15 humpback whales!
Ruth & Clive Knights, Southern Highlights 12 Day Tour, travelled on 29 November 2018.
We just wanted to say thank you for organizing such a wonderful holiday for us. Everything went seamlessly - from pick ups, car rental, boat rides, train journeys and accommodations. It was fabulous and we have had a memorable time. A very big thank you!
Dinesh Kumar, Gale Lim and Natania Dinesh, 9 Day Queenstown, Milford Sound and Glacier Highlights, travelled on 20 November 2018
We had a wonderful time in New Zealand. Everything went according to plan. The scenery was beautiful. The hotel and motels were comfortable. We especially liked the one at Franz Joseph. The day trip to Milford sound from Queenstown was a little tiring because of the long coach ride to and fro. Other than that, the rest of the travels was good. We would definitely consider a trip to the north island another time .
Stephen and Karen Reasbeck, Best of New Zealands North and South Islands, Travelled on 7 November 2018
Thank you for organising such a great itinerary for us. You made our first ever visit to New Zealand so memorable. Each experience was perfect for us - we loved every day we were there and couldn’t wait for the next! From the hotel bookings to the actives you booked and even the detailed driving instructions, everything was so easy to access- all we had to do was turn up! A fantastic trip- many thanks to you!
Yvonne Bailey & Carol Rodger, Customised Taste of the South Tour, travelled on 16th November 2018
Thanks for the great organisation of our trip, everything ran smoothly, the accommodation was great for our needs. In particular, the people at Heli-line at Franz Josef got us onto a flight the next day when weather prevented our original flight, and even gave us the upgraded flight. The quad bike tour was fantastic, best one I’ve ever done. I would rate the Taieri gorge train in Dunedin over the Arthur’s pass train for its beauty, even though the latter was very relaxing. Our Hollyford walk was a highlight and can thoroughly recommend it. Thanks again, we will definitely recommend your company for anyone travelling independently to NZ.
Chris Johinke, Waitomo, Rotorua and Hobbiton 2 Day Experience, Travelled on 23 November 2018
Fantastic trip! Everything was well thought out and made it easy for us to just relax and enjoy our time in New Zealand. Our bus driver Kenny was fun and informative, and the different activities we stopped at were excellent. Feeding alpacas at the Agrodome was a highlight, and paying a little extra for the relaxing Polynesian spas was definitely worthwhile. Jane was excellent in assisting us book our mini holiday, and we would definitely book with her again. Thank you!
Rachael Bartholomew, Rotorua and Hobbiton 2 Day Experience, Travelled on 23 November 2018
Jane helped us plan the perfect itinerary for our free days in New Zealand and we weren't prepared for how breathtaking it would be. The whole trip was organised so well, everything worked out smoothly (which is a first in history for a holiday IMO!) and everyone we met was helpful and lovely. I would go back in a heartbeat! Thank you.
D'Arcy Jones and Jenny and Nathan Brown, Custom Northern Highlights, Travelled on 18 November 2018
We were very happy with the tour package, all the accommodation and tour inclusions were great. We had no difficulties getting around with the gps, tour guide and hire car. NZ is a wonderful and very friendly place to visit. We will have no hesitation in recommending your company to anyone wishing to visit your great country.
Vickie and Daniel Bicknell, Lord of the Rings Scenic Explorer, Travelled on 8 November 2018
The whole process from beginning to end was very impressive. The drives and activities recommended were wonderful and the customer service was over the top. Every detail was spot on. Our vacation to New Zealand was a trip we planned for years and we could not of been more pleased with the service and ease that Discover New Zealand provided us. Highly recommend and will most differently go this way in our next visit.
Al & Cristi Musser, 21 Day Natural Encounter New Zealand, Travelled on 5 November 2018
We had am amazing trip and it was all made possible by Jane and the rest of the Discover New Zealand team. The motels were great and we loved having access to washers and dryers for our clothing.We were so pleased at the way the details of the trip were handled. All we had to do was arrive at our destination and all was taken care of, every time. So easy! We loved the design of the trip, it enabled us to get in as much hiking as we wanted and it gave us a great overview of New Zealand. So much so in fact, that we plan to return! Jane was also super helpful to resolve a couple small problems we had with the rental car but she really exceeded expectations when we, on very short notice, requested the ability to join the Glacier Boat tour at Mt Cook. Bookings were very tight, but she managed to get us on a boat for a trip that turned out to be one of the highlights of our trip. The only change we would make in the trip would be to add 1 more day to Kaikoura and take one day away from Christchurch. So many great memories, and such great service and support from Jane and the rest of Discover New Zealand team. We will recommend Discover New Zealand and Jane to any of friends who want to go to New Zealand, and we have many who want to go. Thanks for everything!
Uwe & Hildegard Geiger and Michael & Elsbeth Pares, Great Northern Adventure, travelled on 12th November 2018
It was a pleasure to work with you. We are very satisfied with the organization of the trip. Everything went very well. The adventures helicopter, Huka jet, canopy generated a lot of fun. And we loved the NZ people, food, landscape. Thank you for your work. We will come back to NZ. And if then we will organize everything with you again.
Amanda Woollam & Scott Antcliff, Queenstown to Christchurch Road Trip!, Travelled on 10 November 2018
Wow, what an awesome trip. Everything you organised fell into place beautifully. Hertz care hire were fantastic. All the accommodation you arranged was great, clean, friendly and over-the-top helpful. This was our first holiday in 15 years and it was well worth the wait. Thank you so much for your fantastic efforts. My highlight of the trip was discovering 'cronuts', and not just any cronut but Cromwell bakery 'cromnuts', they are mouth-watering delicious beyond words. Scott's highlight was the Fox Glacier helicopter trip. Again, my sincere thanks for organising a drama-free and memorable holiday for us.
Lydia Lee and friends, 2 Day Tranz Alpine and West Coast Glaciers to Queenstown, Travelled on 15 November 2018
Chelsea arranged everything very nicely. Thank you.
Angela & Dennis Toba, Crayfish and Whales Tour!, Travelled on 15 November 2018
Our family returned to U.S. WE HAD THE BEST NEW ZEALAND VACATION, EVER !!! ...In all of the events and Itinerary YOU lined up for us. I intend to provide feed back on the Trip advisor sights as well. but no doubt, YOU planned a 9.7 (out of 10) rating vacation for us. WE ARE TRULY GRATEFUL TO YOU !!! The accommodations and its operators, bus drivers were wonderful, transportation, the optional events such as multiple boat rides and Kaikoura cray fish vendors were fabulous ! We got to experience warm summer days and rain that turned into lovely snowfall within one day. I wish I could re-do the Glacier explorer ride again. We could not get enough of those Glacier & mountain views and lake waters. Our trip was packed, yet manageable in keeping to a schedule to catch the transportation to the next town and event. WE TRULY THANK YOU and have already told many friends about our wonderful NZ times. The South Island itself is SOOO BEAUTIFUL. The local people are the warmest , kindest . Our New Zealand photos will provide countless , happy memories for a lifetime, that we will never forget. One of the best decisions I made regarding the NZ trip was contacting you, Mahalo Nui Loa (Thank you very much).
Jessica, Sio Keng, Myrl Alyza and Merlin, Waitomo, Rotorua and Hobbiton 2 Day experience, Travelled on 10 November 2018
The tour went smoothly and we all had a very wonderful time! Every experience was special and memorable.The guides and drivers were great and professional. Chelsea, the lady who helped us arrange our itinerary was also very kind and accommodating to our requests, and she always replied promptly. Would recommend this tour and Discover New Zealand to others! 5 stars!!!
Norman Candler & Carol Appleby, Southern Highlights 9 Day Tour, Travelled on 21 October 2018
Thank you for helping us organise our South Island tour, we had a wonderful time saw so much and missed much too, great excuse to come back. Thanks once again.
Claire and Macleay Connelly, South Island Travelling, Travelled on 6 November 2018
Chelsea took the headache out of our trip by organising all accommodation, car hire and activities. Everything went smoothly and as promised she had a left a printed itinerary and atlas at our first hotel. I would definitely recommend Discover New Zealand to anyone traveling to this beautiful country for the first time. We really enjoyed our trip, the people and the divine scenery - so much lush green countryside. We will be back!
Donald & Patricia Clausen, North Island 9 Day Highlights with Northern Explorer, Travelled on 6 November 2018
The trip excellent, places we stayed were varied and lovely, felt we had a good overview of the North Island. Still areas that we would like to see, mainly bay of islands, that’s for another time. Car choice was fortuitous with the price of fuel, that was a bit of a shock. A small negative was the car parking, there were very limited parks available. Other than that the whole trip was well organised and everything fitted together well. Highly recommend to anyone.
Lee and Jean Schmidt, Queenstown to Auckland Highlights, Travelled on 30 October 2018
Jess was great in all correspondence. All excursions were great....Auckland harbor cruise, Hobbit town, Maori Show....unfortunately the whale watching was cancelled twice. Overall the experience was excellent and we have many great memories Thank for all. Lee
Varsha & Yogesh Patel, Anilkumar & Jyoti Parikh, Bansi & Varsha Parekh, 15 Day New Zealand Grand Tour, Travelled on 30 October 2018
We started our search few months ago and decided to plan through Discover New Zealand the very first time we talked to Brigett Turner. We' have traveled a lot internationally and she is the one of best travel agents we've worked with. She was always ready to answer all our questions and accommodate all our needs in spite of time difference between US and NZ. She was always professional and courteous. Everything was planned as per our requests and went smoothly. In spite of a few rainy days, we had a great time in this beautiful country. Lot of our friends and family members are looking forward to work with Discover New Zealand to plan their future tours to NZ
Ellen Franke, Mattia & Milo Salussoglia, Our custom New Zealand Family Adventure, Travelled on 25 October 2018
Traveling with Discover New Zealand travel agency had truly saved our holiday this year. We were extremely late in planning and had a lot of ideas on what we wanted to see. By working long hours, it was not possible for us to organize a car trip through the south island - so I Googled and came up your amazing and so easy to use website. The very next day, Brigett called me directly (overseas) and offered future assistance - wow what a customer service. I kept her a little busy with a few back and forths on things to do and what not (sorry Brigett :)) but she handled it all with such care and love for her country, which truly impressed me. So, thank you for everything you have done! Going through the tour it was absolutely stunning, and had all what we were looking for. I could write a full book on how amazing this holiday had been, but I know for fact long reviews nobody reads - so I leave it with that - Brigett, I can assure you we will be back and next time the north island will be ours! Thank you for everything.
Steven M Lee, 10 Day Contrasts of New Zealand Tour, Travelled on 31 October 2018
We had a fabulous trip. We were a bit worried about the pacing and if everything as far as meeting buses and connections would work out but everyone was exactly where they were supposed to be every single time. Every reservation was well documented and we never had a problem, everyone we dealt with new who we were and where we were going. The Milford sound tour was outstanding, even with the weather we had that day it was a great day. 4. The cruise and BBQ dinner at the sheep ranch was a truly memorable experience, best meal we had in NZ. That was a hands down winner. 5. Everyone should do the Hobbiton tour, it was a hoot and a half. Great day. 6. Breakfast, I was a little surprised that breakfast was always included with the rooms, I assumed that this was a bit of price padding but I have changed my opinion. With every start time being as early as it was breakfast at the hotel, a buffet, was a God send. It was the only way to go. Overall we had a great trip and a wonderful experience and left with the feeling that we got good value for our money. We have already recommended the trip to several others. Thank you again for setting it up for us.
Gloria Johnson & Kaye Burton, North Island Getaway, travelled on 26 October 2018
Thank you for organising my New Zealand short stay. My friend Kaye and I had a great time going from Auckland to Wellington. We enjoyed all the events you suggested and found plenty to do and see in our free time. Everything went to plan and all drivers, hotels, etc were friendly and efficient as were the locals who were willing to share their knowledge of their regions. The cake decorating seminar was wonderful and we have learnt some new tricks of the trade. Thank you for all your organising.
Jim & Julie Prestwood, Contrasts of New Zealand, Travelled on 19 October 2018
We got to do everything we wanted to do. Laura was very helpful in getting our tour together. We hadn't anticipated so much travel time on the South Island. It made for some long days. All of the drivers and guides were great.
Rahul, Rethy & Revathy Ravindranath, & Ravindranath Balakrishnan, Customised Majestic Tour of New Zealand, Travelled on 13 October 2018
We had a wonderful trip in New Zealand! It was very convenient and the fast pace of movement throughout NZ was well organized! All our stays and activities that were planned were thoroughly enjoyed! I loved Rotorua and Queenstown the best. We loved the people in every city as everyone from the Great Sights drivers to the people at any shop/café were pleasantly friendly. Left a wonderful impression on us. We were also able to collect some wonderful mementos throughout our trip at multiple shopping opportunities. We did also enjoy the free time that we had in Queenstown as I was able to bungy jump! Everyone in our family had a great time and experienced New Zealand to, what we believe to be, the fullest!
Tabish, Rubina, Zaynah and Zayaan Khan, Southern Circuit of New Zealand, Travelled on 22 October 2018
While planning any trip i believe that the key aspect is good communication with the tour operator. I really appreciate the swift responses by Louise to all my enquiries. She was great at the planning stage even though i had requested numerous changes to my itinerary many times. She handled all my queries very patiently and promptly. All the arrangements were spot on and all the details and instructions were provided very clearly. The accommodations booked were of excellent quality and we were very happy with the arrangements. I highly recommend their services and hope to use it for my future travels to New Zealand.
Udai & Manju Singh, Waitomo, Rotorua and Hobbiton 3 Day Tour, Travelled on 21 October 2018
All went well and according to plans. We enjoyed the tours very much. Thank you for the excellent arrangements.
Wai Yin (Michael) Hau and Che Luen Tam, The Customised 11 Day New Zealand Highlights, Travelled on 15 October 2018
Such wonderful arrangements for our New Zealand tour. A really nice planning experience with so many good suggestions for us.
Ching Chan, Pui Ying Hung, Kei Lee Kate, Wildlife Experience Tour, travelled on 12 October 2018
Words can’t express how grateful we are! We found Discover New Zealand last minute and Brigett truly saved our trip! If not for Discover New Zealand, we wouldn't have had such a wonderful visit in New Zealand! Brigett responded super quick and was always helpful. After I sent my first enquiry she called me within an hour and gave us the first draft itinerary that same day! The itinerary she provided us was very flexible and we just added the attractions we wanted to visit. These guys will really help you make the perfect plan! I highly recommend Discover New Zealand and I already introduced Brigett to some of my colleagues!
Stephen Jenkins, 10 Day Contrasts of New Zealand Tour, travelled on 11th October 2018
First of all thanks for all your efforts and for what was an amazing tour of our now favourite country in the World with, without doubt, the friendliest and most welcoming people in the World. We are so glad we have visited this wonderful country. I think we assumed that we would be travelling more as part of a group rather than totally independently. Thanks for all you did in making it a memorable trip.
Carly Alter & Andrew Golboro, New Zealand Honeymoon Adventure, Travelled on 10 October 2018
Using Discover New Zealand (DNZ) was a great decision for us. We didn't know anything about New Zealand and we hate trying to pick hotels. DNZ helped us plan a great trip that was wonderfully active with built in relax days and reasonable amounts of driving. All the places we stayed were great and all the tours were awesome. Would absolutely recommend.
Russell and Debra Bartlett, 8 Day Boutique Northland Tour, Travelled on 6 October 2018
Hi Shelley, thanks so much for organising our Northland tour at such short notice. We had such a great time that we wanted to become NZ citizens. We really enjoyed our 3 x night stay at Russell in our Duke apartment which we could have easily stayed in for the week. Perhaps next time. Once again thank you and we would highly recommend Discover New Zealand.
Bernado Leites Sueur, Fabulous New Zealand, Travelled on 4 October 2018
I want to thank Amanda Dalgleish for the planning of my tour, everything was perfect regarding all the hotel bookings, airline reservations, bus schedules, as well as the different activities. You can tell she has the experience and handled everything very well. I very much enjoyed the independent tour because it was meticulously planned and all details taken care of. Highly recommend them!
Muk Wai May, Waitomo, Rotorua and Hobbiton 2 Day Experience, Travelled on 30 September 2018
We (my daughter & I) had truly enjoyed this trip! The bus ride was comfy & the places we visited provided great experience & memories for us. Racheal, the bus driver was very informative & entertaining. Good job!
Beatrix & Wayne Smith, Waitomo, Rotorua and Hobbiton 5 Day Experience, Travelled on 30 September 2018
We enjoyed our tour very much. It included all that we wanted to do and we we very happy with the accommodation and all the arrangements that had been made on our behalf. Everything ran smoothly with no problems. We would also like to thank you and the staff at Discover New Zealand for being there to help when we did need assistance. Many thanks
Renee Bradford and Ina Bailey, The Customised Southern Highlights 9 Day Tour, Travelled on 30 September 2018
This was an absolutely amazing trip, my mother and I had a wonderful time. The south island is just so beautiful and every place we stopped at was so different and just as beautiful as the last. Lake Tekapo and Mt Cook were stunning to start the trip and it just got better from there. Had lots of rain in Milford Sound but made the experience so much more worthwhile seeing all the waterfalls. Would recommend this trip highly to anyone considering it. Big thanks to Narissa for organising this trip.
Jeffrey Knight, Southern Highlights 10 Day Tour, Travelled on 30 September 2018
We had a very enjoyable holiday in NZ thanks to the excellent organisation of our tour. All the transfers met us on time and the motels were very comfortable. The Southern Highlights tour provides a good look at the south island and the included and optional extras we chose added to the enjoyment and experience. We had a very good car (a Mitsubishi ASX) which was brand new, easy to drive and very comfortable. Because we covered a fair bit of the south island in 9 days we did find that after a week the driving was tiring as, although the distances weren't that far (by Australian standards), it was taking us longer than expected to get to some destinations. Thanks again for your excellent service and organisation.
Rhiannon Jones, Auckland to Wellington 7 Day Highlights, Travelled on 26 September 2018
Hi Jane, Thank you so much for organising my trip, I had an amazing time! Having you take care of all the details for me made the planning so simple and stress-free. The hotel locations were convenient and the optional tour recommendations were great! Rhiannon
Débora Bernardo da Silva Marquez and Paulo Marquez, Waitomo, Rotorua and Hobbiton 2 Day Experience, Travelled on 21 September 2018
In love with the great job of Amanda, in love with the agency and the country. We have already recommended you to friends who are traveling to NZ soon. It's impressive how everything is coordinated and organised. Congratulations!!! THANK YOU!!!!
Robert, Paulette, Tania Pizzari & Tyson Greagen, Dunedin to Christchurch - Southern Highlights 12 Day Self Drive Tour, Travelled on 14 September 2018
Just wanted to say what a great job Shelley Ryder did on organising our itinerary for our 12 day self drive tour of the South Island. Everything from the hire car to all the accommodation was excellent. The optional activities she suggested were very fitting for our family group. I would not hesitate in recommending her to friends and family.
Catherine & Bo-An Chang, 4 Day Glacier, Queenstown and Milford Sound Highlights, Travelled on 13 September 2018
Thanks to Discover New Zealand for a wonderful trip in South Island! The train and bus rides as well as the commentaries from the drivers were great! We definitely recommend Discover New Zealand.
Bill and Karen Burgess, 7 Day Queenstown, Milford Sound and Glacier Highlights, Travelled on 12 September 2018
Thanks Shelley our tour was perfectly arranged. From the flights to the pickups, motels and coach tours. We were given an upgrade at our motel in Christchurch which was unexpected but very well received. Our drivers to and from the airport and train station were friendly, informative, professional and punctual. The scenery was marvelous and even more impressive than we were led to believe.
Jonathan and Sara Bartel, Lord of the Rings Scenic Explorer, Travelled on 7 September 2018
We couldn't be happier with the level of service we received from Natalie and Discover New Zealand. The trip was planned flawlessly. Every where we went, the reservation was ready for us and we had no hassles. We didn't have a single hotel we weren't absolutely thrilled with. The plan was well thought out with plenty of time to get from one place to the next. And the welcome package was thorough with an atlas and details on itinerary and locations. We've already recommended to all of our friends: if you're planning a trip to New Zealand, do it through Discover New Zealand. Thank you for making our honeymoon perfect!
Linda Tang, Daniel Tan & Chi Kei Tan, 5 Day Waitomo, Rotorua and Hobbiton, Travelled on 3 September 2018
Very systematic & enjoyable tour. Great scenery & beautiful country. We felt safe & comfortable like at home with all the friendly & caring tour guides & drivers. Priceless experiences & memories to be cherished for a life time.
Patrick & Joan Devine and Dave, Middle Earth Discovered, Travelled on 1 September 2018
We have now made it back to the US and I wanted to let you know how much we appreciated the travel plans you arranged. We were always met on time by nice folks that knew were we needed to be. The sights and tours were great!
Aya Morimoto, Waitomo, Rotorua and Hobbiton 3 Day Tour, Travelled on 30 August 2018 - 1 September 2018
I really enjoyed my first visit to NZ thanks on my Waitomo, Rotorua and Hobbiton 3 Day Tour. All the places in the tour were amazing. Thank you very much! Because it was beyond my expectations, now I’m thinking about going to South Island next time.
Christian Galano & Ashlee Lyles, 5 Day Waitomo, Rotorua and Hobbiton, Travelled on 29 August 2018
Christina Brockie has been really helpful for us throughout the entire booking process of our trip! She sent us recommendations, and also asked questions we never would have thought we’ll encounter during our trip. Our trip went smoothly and perfectly as planned. Our busses and shuttles arrived at the given time, and we didn’t had any problems with our reservations and bookings. Christina has been a huge blessing throughout our New Zealand trip booking process. She made our plans so easy. If I were to travel to South Island, I would contact Christina again for help! Definitely going to recommend DiscoverNewZealand! Thank you so much!
Maria Ana C Knizner & John Mayer, Waitomo, Rotorua and Hobbiton 3 Day tour, Travelled on 28 August 2018
We totally enjoyed our tour. Drivers are prompt.
Karen & Georgia Croshaw, 7 Day Boutique Northland Tour + additional arrangements, Travelled on 19 August 2018
We had an amazing time in New Zealand and cant praise Heather Mullett at Discover New Zealand enough. She was very professional and did a great job of organising everything and answering all our questions. The pre booked tours all worked out perfectly and efficiently. The accommodation during the trip was excellent with the exception of Lochiel Estate Bed & Breakfast. Lochiel was just not up to the standard of the other accommodation. We would definitely use Discover New Zealand again and highly recommend them. Thank you
Sally Dela Cruz, Celestino Aquilizan, Fe Portacio, Carmelita Marron, A Taste of the South Island, Travelled on 19 August 2018
Highly recommended! Well organized tour... the accommodations are very good. Nisse Perry was very helpful and easy to communicate with.
Dionysius, Joshua & Jaedon Sharma & Sheila Ramachandran, 10 Day Southern Icons, Travelled on 14 August 2018
My family and I would like to first of all thank Chelsea Lodge for her excellent communications and relationship management skills in helping us from the very start - and at considerable short notice - in planing our South Island trip. She is to be commended on her rapid response to my queries and patience in answering my questions. Secondly, we would like to say that this was among one of our most memorable holidays - New Zealand is simply an amazing country - lots of mesmerizing landscapes, lovely and friendly people and good food. The team at Discover New Zealand and all the others that worked with you have been amazing - drivers are always on time and among the most knowledgeable people; ready to not only interpret the trip but also very happy to answer our questions. We always felt in very safe hands on the road. We want to especially mention one of our drivers, Mr Alan, who drove us from Mt Cook to Dunedin. He was simply fantastic, so cheerful, knowledgeable, full of anecdotes made us laugh so much. The 11 Days we spent on this trip was worth every dollar. Being Lord of the Rings fans, this trip was also especially interesting to us. New Zealand hasn't seen the last of us - we will be back surely for yet another fantastic holiday, possibly this time to the North Island. Thank you once again to Discover New Zealand. Sincerely, Dionysius, Sheila, Joshua and Jaedon
Sindy Yiu and Yiu Wa Leung, West Coast Glaciers and Tranz Alpine to Christchurch, Travelled on 4 August 2018
We enjoyed a great holiday in New Zealand! Thanks to Chelsea! She is helpful and professional! It is the most memorable trip of our life. We also recommend to book Punga Grove motel & Suites. It is convenient, and Sam is very helpful and nice!
Ms Mukulika Kavirajs custom Waitomo, Hobbiton experience 6 - 10 August 2018
Dear Brigett, I hope you are well. There is certainly a reason for you to be a proud and helpful travel organizer. Thankyou for the meticulously planned trip every bit of the trip was excellent. The motel was good, clean and the staff were very helpful and friendly. It is very close to the hot water pools which was at walking distance and of course even the market was at walking distance. The icing on the cake was the Maori cultural village, the hangi dinner and above all the Waitapu tour to the Geysers. It was amazing. Thank you for the great trip I enjoyed every bit of it.
Brian & Todd McInnis, A North Island Explorer - Napier, Travelled on 18 July 2018
Christina Brockie did a fantastic job working with my cousin and I to craft a one-week North Island self-drive tour. I was able to experience just about everything I hoped I would over that span — plenty of Lord of the Rings geekery — and other natural attractions that blew me away as well. The singular highlight for me was the Wellington Rover tour, featuring Waiwai the tour guide. Can't say enough about how that made the trip special (as well as the Hobbiton set tour that I know many experience). It's only a matter of time until I'll want to come back, likely to visit the South Island. Thanks again for helping make some lasting memories.
TAI KING TOMMY TANG and MEE LING LINDA CHENG, Customised 8 Day Tour of the South Island including Milford Sound, Travelled on 2 July 2018
Hi Ben, Thank you for your email. It is my great opportunity to know you via Discover New Zealand. Your professional advise and planning on my trip to NZ is wonderful and unforgettable.
Talha Masood, Queenstown to Auckland 14 Day Highlights, Travelled on 19 June 2018
The trip was very well organized. The benefit of organizing it with Discover New Zealand was that I did not have to worry about anything, the team was very helpful to customize the trip according to my needs and there was never any kind of confusion throughout the trip and I could really focus on enjoying New Zealand!
Megan Anderson & Briana Young, Auckland to Christchurch Highlights, Travelled 20 June 2018
Shelley! We had such an amazing time in New Zealand that I wanted to reach out to you one more time and give you my thanks. Everything was absolutely wonderful, there were hardly any bumps in the road (I did lose my passport for a whole day, though a very nice Kiwi made sure that I got it back). It was more than I could've ever asked for! And it was truly all thanks to you. I would have been so lost without you and your company's help. Attached (Hopefully) are some of my favorite pictures I took in Rotorua, Kaikoura, and Milford for your viewing pleasure as proof of how absolutely beautiful I found New Zealand.
Rebecca & Gary McIntosh, South Island Highlights Tour, Travelled 2nd - 11th June 2018
Where do I start...well first of all Sarah i just wanted to say a massive thank you to you personally, i know this is your job, however there are people who go to work finish for the day and then repeat, and then, there are people like you who must truly love their job because it shows in the level of attention and assistance you gave to us and making our holiday one of the best we ever had. Right from the moment we sent a generic email asking for further information, you were amazing. By calling us first and getting to know both my husband and I in order to customise a travel package that was perfect just for us was beyond exceptional. Not only did you take the time to go over everything for us, nothing was too hard and no question was too stupid. Everything was done for me, all i had to do was sit back and enjoy my holiday.Read more
I also want to thank you for going above and beyond and helping me re-organise parts of my itinerary when a bit of bad weather caused some activities to be cancelled. You were right there helping me through my options and again were nothing but amazing and my lifeline to keep everything on track. Also your knowledge in the area, the best activities and places to stay were all on the mark everything you recommended for us was amazing. Whilst New Zealand speaks for itself in being such a wonderful place that you could argue it would be nearly impossible to have a bad holiday, I must say that it really is you who made our holiday one we will never forget. For our next trip to New Zealand I'm not even going to bother looking for other travel agents I will be coming back to you. I have also been telling all my friends to book through you too :) I really can't say thank you enough, you are amazing !
Theresa, Madelon & Nenette Salcedo, Graham Robert Staunton & Marciditas Kril, A Reversed Middle Earth Discovered, Travelled on 7 June 2018
It was a treat to return to New Zealand as our previous visit was outstanding. I still find the South Island the best as it aligns with smaller towns and has a more friendly atmosphere. Christchurch and Queenstown are still my favourites. The trip we embarked on was full on as we seemed to be on the move most of the time. The time we spent walking around Christchurch was a bonus. Revisiting places on the south island was great as I could remember each of these. The drivers on the tour buses were all good some much more friendly. My favourite was Auntie Hanna in Rotorua – she was full on life and made everyone laugh and smile – that made the journey even more enjoyable. The trip was well planned and we saw many places and local tours. Being picked up at the hotel is a real advantage and makes life on holiday so much simpler as the shuttle buses or tour buses come to your hotel. The breakfasts were all good and hotels very comfortable. Overall I would rate this trip as excellent – but then again New Zealand does spoil the tourist as it is a great place. I will return. Christina was an excellent tour organizer as she maintained contact with me, tracked our itinerary and offered assistance when our tour party lost items on buses and at hotels. Christina kept us totally informed and provided all the information to ensure we had a great holiday – Thank you Christina.
Ivaylo Penev & Tsetsa Voynova-Peneva, 7 Day North Island Adventure, Travelled on 19 March 2018
It was an amazing trip! At some point booking from the other side of the Earth we were a little hesitant whether all will be fine with this journey, but hey, it started excellent from the beginning! We were met at the airport and taken to the hotel in a comfy Mercedes, the driver was a nice man with good tips on New Zealand. While on the topic of drivers, all bus drivers were big fun, but professional all the time. Hotel accommodations were smooth, logistics were working as smooth as a new German car. We did pick a personalised trip, but we decided to add a few things on the run, which happened smoothly with two calls to the agency. Our contact Alarna was very helpful and helped us book everything with as little hassle as possible. So, to wrap up, we still have a lot to see from New Zealand on another trip, but we do know who are we booking it with. Cheers from Bulgaria, Tzetzi and Ivo
Charnel Henaway, Sharon Peter & Marsellina Mutagubya, Waitomo, Rotorua and Hobbiton 3 Day Tour, Travelled on 5 April 2018
The trip was amazing. Our travel specialist Joanna was on the ball and did a great job organising everything for us. I loved that everything ran on time and everyone was so professional. Sudima Lake Rotorua was a great hotel, in a great location, just down the road from town. And everyone, from the staff at the Waitomo Caves to the Mitai Maori Village, were so friendly. The food on this tour was amazing, notably the hangi dinner at the Mitai Maori Village. I've already recommended Discover New Zealand and tour to my friends and colleagues.
Doug, Valerija & Grace Peterson, Glacier, Queenstown and Milford Sound Highlights, Travelled on 3 June 2018
We had a wonderful time on this tour! Sarah did a fantastic job working with us to set the itinerary that fit into other legs of our vacation. Highly recommend their service.
Ratchanee Tubjitra, Siwawate Hongnakorn & Thira Thirasan, A Customised Milford Sound Highlights Tour, Travelled on 26 May 2018
Thank you for such a wonderful trip. Everything was perfectly arranged and the accommodation was excellent. Christina was always helpful and organized the itinerary with great care. Everyday and every location was amazing and beautiful makes it hard to choose a favorite. We can only recommend Discover New Zealand to anyone looking for a perfect vacation.
Danielle Rackstraw, 9 Day Southern Scenic Wonders Tour!, Travelled on 12 May 2018
Sarah was a fantastic help when organising my tour and everything ran smoothly - a huge thank you. My favourite part of the trip was the Dart Wilderness trip, highly recommended. All accommodation was very central and the Blue Peaks Lodge staff in Queenstown very helpful. They even gave me an extra heater as I was cold. Looking forward to returning to New Zealand and booking more with Sarah in the future.
Maria Fernanda Fosca, Whirlwind New Zealand Tour, Travelled on 3 May 2018
Dear Brigett, I can not thank you enough for organizing this trip so perfectly and flawlessly like you did. New Zealand is the most beautiful country I have ever been! The culture, the respect for nature, the authentic and genuine people, the outstanding food, and specially the safety in every single city was extraordinary. Additionally, I was extremely lucky with the weather, every single activity was incredible. Will send you some pics! Thank you again for putting this itinerary together, with all your knowledge the timing, transportation, and activities were impeccable, I felt I experienced everything I wanted. It has been really a treat for me and will always be grateful for such a fantastic experience in my life. Will definitely recommend Discover New Zealand and specially you to all my friends!
Katherine (Katie) Dawson, Waitomo, Rotorua and Hobbiton 2 Day Experience, Travelled on 3 May 2018
Emma was fantastic from the moment I got on the online chat querying about the tour. She called me and we were able to go through the itinerary and discuss everything. We made sure that it was all how I wanted and then she confirmed everything, letting me know when everything was confirmed for me and sending out a full and detailed itinerary. It was an amazing experience and I had such an incredible time! When I get back out to New Zealand, hopefully doing the South Island I will definitely be giving Emma a call!
Michelle Nassar and Lori Brenner, 5 Day Southern Highlights Including Milford Sound, Travelled on 29 April 2018
Thank you for a wonderful trip! Logistics (payment, hotels, buses) were effortless and ran like clock work. This was a great way to explore the key sites of the South Island in such a short time. Would recommend a longer trip if you can swing it for there is a lot to see and do! Every turn of the drive offered stunning views. Beautiful country.
Paul Butler & Colleen Hodgson, North Island 9 Day Highlights with Northern Explorer, Travelled on 6 May 2018
Hi Erynn. Thank you for organising our North Island 9 Day Highlights with Northern Explorer holiday, we had an absolute ball visiting and experiencing the North Island. We only wish we could have stayed a lot longer. Overall, things ran very smoothly. The transfers were all on time and were excellent, with very polite and courteous drivers. The hire car was hassle free and easily the best way to see it all. The journey from Wellington back to Auckland by train was awesome. Aotearoa is a beautiful place worthy of taking the time to appreciate its beauty. The train with its open-air carriage and panoramic windows in the passenger cars provides breathtaking views at every turn. A big thumbs up to you and Discover New Zealand tours. We will recommend you to our friends. We will come back in the future. Next time we want to see the South Island to complete the experience. Paul and Colleen
Suzanne & Herb Goldstein, Shannon Glass and Zak Silvernail, Customised 7 Day Alpine Express, Travelled on 19 April 2018
Jane, thank you so much for all your help with our recent custom tour of the South Island. The whole trip was seamless, documentation exceptional and everything was as stated. New Zealand is such a special and beautiful place and we are so glad that we used Discover New Zealand to plan our visit. Suzanne
Stephen & Elizabeth Dale, 30th Wedding Anniversary in NZ, Travelled on 28 March 2018
Dear Laura, thank you so much to you and all the team at Discover New Zealand for a wonderful holiday in your beautiful country. You were all tremendous to work with right from the planning stage, all the way through our time in NZ. The itinerary was fantastic and the suggested activities and sightseeing points were very valuable. The Discover NZ team were very responsive and helpful, particularly on the day of the storm where we had to consider alternatives to our planned travel. It was reassuring and helped our holiday so much to know we were able to contact someone and work through alternatives if plans had to change. To have someone make a change happen when you are travelling in a different country is wonderful. We can't recommend Discover New Zealand highly enough for their expertise, promptness and thorough organisation. Stephen and Elizabeth Dale
Jane, Steven, Davidient and Chelssea Tansy, Customised Coast to Coast Family Adventure, Travelled on 7 July 2017
We are really happy, they are really helpful and informative.. all went very well.. thanks a lot.
Glynnys Chua, Michelle Sy & Jennifer Hilario, Customised 12 Day New Zealand Vista, Travelled on 9 April 2018
Overall, Discover New Zealand and Erynn Bell did an amazing job arranging our vacation trip in New Zealand. All of the transfers and pick ups were properly accounted for and are always on time. The tours we joined are all of the must sees in the country. Erynn was also able to easily accommodate and make last minute changes to our itinerary due to additional tours to be added before our holidays started. One recommendation is to schedule the cruises during day time since the views would be more spectacular during the day versus nighttime (i.e. TSS Earnslaw and Auckland cruise).
Kym & Daniel Wieland, Southern Highlights 10 Day Tour, Travelled on 8 April 2018
Hi Sarah, I've been meaning to email you to let you know that we had a wonderful trip, we all had such a great time. I just wanted to say we really appreciate all the hard work you did to put it all together in such a short space of time, everything went so smoothly! The activities were fantastic and even though we didn't get to do the glacier tour, we saw snow! That was amazing and a first for us and the children, they had a blast throwing snowballs at each other and at Mum and Dad. The accommodation at the bulk of the places we stayed was just lovely, stand outs were Mt Cook and Te Anau - both brilliant! We feel very blessed that we found you and we've been telling everyone what a wonderful time we had and how well organized and hassle free the trip was, thanks to Discover New Zealand.
Sue and Greg Fisher, Custom 7 Day Highlights, Travelled on 29 March 2018
Great holiday, thanks to Brigett for organising the itinerary. Would highly recommend if you are a busy person, all the organisation is done for you.
Carl & Mutsumi Kawauchi, Queenstown, Milford Sound and Glacier Highlights, Travelled on 26 March 2018
We had a wonderful tour. Hit many of the highlights of this beautiful country. The accommodations were very nice. The bus rides were quite long but went fairly quickly as the passing scenery was so lovely. The only glitch was our last bus to catch the Trans Alpine train was delayed due to a fallen tree so we missed the train. The bus driver really tried his best to get to the train station in time but to no avail.
Helen & Rob Henry and John & Ruth Pollard, Tailored NZ Ultimate Must Do Adventure, Travelled on 6 March 2018
Hi Laura Ruth, John, Rob and I just want to say thank you for an amazing holiday. We can't quite believe how much we did and saw in our three weeks. The holiday was very well organised, everything went very smoothly and it was great to just stand outside the motel and be picked up and taken to where ever we were going! All the accommodation was very good, very clean and comfortable and the locations ideal. All the tour guides and coach drivers were very knowledgeable and helpful. We felt we had a good overview of New Zealand, it's people, history as well as the scenery. Watching the sunset on Mt Cook from our hotel window was a particular highlight. The balance of LOTR'S tours with everything else was perfect. We had the most amazing holiday and will certainly recommend your company to anyone thinking of going. Kind regards Helen
Terry & Cindy AmRhein, Customised Discover Tour, Travelled on 4 March 2018
Dear Emma, We returned home to Vermont, USA last Tuesday April 9. We traveled 26 straight hours getting home so we've been suffering from jet lag and are just now getting around to writing you this letter. I wanted to thank you for all your efforts in arranging our trip to New Zealand. As you can imagine, I was a little anxious about hiring someone half way around the world to arrange our trip. If Discover New Zealand turned out to be dishonest, I would have little recourse. Those worries were completely unfounded. Our trip was wonderful! All of our accommodations were ready and waiting for us when we arrived, all we had to do was tell the desk clerk that we were Terry and Cindy AmRhein and our room was ready.Read more
Same thing for all of our excursions and adventures, walk up to the ticket window and BANG, our tickets were immediately available. Our car and transportation arrangements were the same, the car was immediately available in Auckland, our boat ferry was ready in Wellington and our new car was ready and waiting in Picton on the south island. I especially enjoyed cruising around the Bay of Islands and going through the "Hole in the Rocks" and visiting the Botanical Gardens in Dunedin. Cindy enjoyed visiting Rotorua and seeing the filming location for "Lord of the Rings." I also I saw the "Southern Cross" for the first time ever in Rotorua. I have been wanting to see the South Cross since I was a kid. I know that setting up and making all the arrangements for our trip was not easy, even for a seasoned veteran such as yourself. If you make one mistake or miss only one reservation, it could make our trip much more difficult. But you didn't miss a thing and Cindy and I really appreciate your hard work. You made our trip a trip that we will always remember Thank you so very much Terry and Cindy AmRhein Bridport, Vermont, USA
Scott & Rachel LaFevre, 5 Day Waitomo, Rotorua and Hobbiton, Travelled on 19 March 2018
Thank You for a wonderful trip. Everything went as planned and we had a great trip with many awesome memories. We will be in contact soon for our next New Zealand adventure. Respectfully, Scott and Rachel.
Stephen Gough & Dianne Burns, Customised Auckland to Auckland Southern Explorer, Travelled on 17 March 2018
Shelley provided us with a individualised self drive itinerary for the 11 days we had in the South Island. Everything as outlined on the itinerary was spot on and we found the accommodation to be excellent. Cannot express our delight with this trip adequately enough and will certainly recommend you to our friends. Stephen and Dianne, Australia
Bradley & Vivian Motbey, 9 Day Southern Icons Self Drive Tour, Travelled on 12 March 2018
Hi Jane Thanks for arranging this. We found the arrangements well-paced and the directions were perfect. I would like to provide feedback on 2 of the accommodations for consideration. The Te Anau Distinction Luxmore Hotel was not up to scratch, it was old & dated. It was clean and right in the middle of town but it was a disappointment compared to the previous accommodation. The main issue was the shower was just awful, it could barely get the shampoo out of my hair (I don’t have much), the wife had much more trouble. The Rainforest Retreat in Franz Josef we approached with trepidation given it was the other altered accommodation, on arrival we were advised we had been upgraded to the deluxe lodges. These were by far the best accommodation we had on the trip. In summary we had a wonderful time and really enjoyed the beauty of the south island. I would have no hesitation recommending your organisation to anyone looking for a similar holiday. Brad
Janet & Lawrie Carr, North Island 13 Day Highlights, Travelled on 12 March 2018
Hi Jane Just letting you know we had a great time on our holiday in North Island. Everything went well and even the weather was kind to us with just a wet day at the beginning and end of our trip. The accommodation was fine with Quest in Rotorua and City Life in Wellington getting 5 stars from us.Read more
The Bella Vista in Napier was disappointing – rather a cramped and shabby room. Hire car arrangements were ok too and the sat nav was good in Auckland & Wellington but took us on the “scenic route” on our way to the Bay of Islands. All the “transfers” were on time with friendly and helpful drivers. The tours you organised for us were excellent and we would highly recommend them - Waitangi Treaty Grounds Guided Tour and Cultural Performance, Hobbiton Movie set tour and Rainbow Springs & Kiwi Encounter. The train trip from Wellington to Auckland was very relaxing and enjoyable. Other highlights for us were The Kauri Museum (Waipura Forest), The Redwoods at Rotorua, The Great War Exhibition at Wellington’s war memorial and Te Papa. Many thanks. Janet & Lawrie Carr Perth, West Australia
Kay & Michael Payan, Queenstown to Auckland Ultimate Explorer, Travelled on 8 March 2018
I can't say enough about the trip we planned together & the care you took of us while we visited your stunning country. All of the special "tours" you included were perfect. You went out of your way when we needed you. Thank you Discover New Zealand!
Stephen & Moira Ford, Northbound Christchurch to Auckland 18 Day Self Drive Tour, Travelled on 6 March 2018
Just to thank Shelley for her assistance in providing a great self drive tour. Excellent detailed information provided and GPS very handy. Lots of great memories from both Islands with the South Island being the most scenic. Best activity was the helicopter flight onto the glacier as we had a hot sunny day and when up in our tee shirts. Closely followed by Milford Sound despite the weather. We chose to fly from Christchurch to Wellington, which proved to be best way to link to the North island. The only one thing we would have changed is to instead travelled from Rotorua via Hobbiton direct to Auckland and not to Whiianga on the Coromandel. Peninsula. This would left us a day to travel to a resort North of Auckland before flying back to Australia.
Felicia & Everard La Faber, Bridget Bernadus & Ivy Edwards, A Customised North to South Island Explorer, Travelled on 5 March 2018
Hi Christina Brockie, Everard, Ivy, Bridget and myself would love to thank you for giving us a well planned 2 and half week holiday. From the time I discussed this holiday with you, you knew straight away what our requirements were and you delivered it. We are so grateful that your support, expertise, guidance, and your good nature as made it possible for us to have the best of New Zealand. The North Island we were inspired with the Maori culture, people their excellent attitude and my golly they know how to tell a story. The South Island was also very interesting and beautiful. We had an excellent standard of accommodation Every aspect of our itinerary went smoothly. The private transfers, connections, accommodation and even bus drivers we experienced in NZ were exceptional and exemplary. All in all it was a great vacation and again we like to express out thanks to you Christina for a job well done.
Jonathan & Shirley Thomas, Customised Northbound Explorer Christchurch to Auckland Self Drive Tour, Travelled on 4 March 2018
Hi Shelley. Home from what we kept describing as our amazing "trip of a lifetime". When I used that phrase for our holiday it there are a few factors implicit in it - never done this before; its bigger/longer/better than before; its more expensive than before; probably never do it again etc. Each of these were fulfilled 'in spades' so I could say that it is mission accomplished in every one of the factors - except the last one !!! We enjoyed NZ so much that I am sure that "we will be back". I must congratulate and thank you because your recommended locations, motels, timings and activities were spot on and suited us perfectly.Read more
We enjoyed the scenery on the long road trips as much as the destinations and activities - awesome. Just a few minor observations re accommodations etc- 1 I guess that Westport ( motel was fine ) was a stop-off on way to Nelson, would suggest a different half way point as it is not a very attractive town !!! 2 We called at Lake Taupo en-route to Rotorua and loved it, would loved to have stayed around there longer -for a day or so 3 The Otago peninsular is the prettiest place I have ever been to. It is like 'fine art', the 'detail' is superb. Its a "wow" around every corner and when you think that it cant be prettier the next scene is even better. 4 Milford Sound is 'big brush' awesome rugged beauty. The day we were there was a crystal clear day with only light breeze so we saw it with the best possible conditions and wanted to go back and see it again. 5 Te Anau and was another beautiful place with a fabulous Indian restaurant , could have stayed there longer. 6 Wellington is another amazing place, the city center is on the flat but most of the residential seems to be on the hills overlooking the town and marina. The Te Papa museum is one of the best I have ever been to for a cultural experience too. 7 Napier was also very enjoyable and would recommend the wine tasting at a Vineyard called "Mission" - about 10 kms for Napier. At $5 a head for 7 wines to taste and also a complementary boxed wine glass was also super value. They were very friendly and not at all specializing for the specialist wine tasters but oriented to Jo Public. 8 Rotorua. Definitely worth a full day at least. The Gondola, The hot steam and mud and cultural experience, the hot Spa experience and the evening of Authentic Maori culture and hangi meal are the 4 experience that we did , and all possible in one day.( go to the information center and you get 10% discounts on some of these ) Absolutely loved it and would do it again tomorrow with NZFT
John Turner & Nancy Stanford, Auckland to Queenstown 15 Day Self Drive Tour, Travelled on 1 March 2018
Most everything was just fine. The GPS with the car needed to be updated for some new road. Fortunately, we also use Google maps which knew about the new road. (Google maps also takes traffic into account. We got stuck in a jam outside Rotorua by following the GPS instead of Google maps.) It was good to have the same type car on both islands. Less figuring things out. We could find the Ibis in Wellington, but it is not at all clear how to get into it. Fortunately, we found a street space right outside and walked in. Also, weather in Wellington was awful. Not your fault, but quite a mess. We checked about laundry before we left. Turns out that most of the places we stayed had laundry facilities, so we didn't have to plan so carefully. Overall, well planned and a great trip.
Jeanne and Robert Carl, North to South Explorer Self Drive Tour, Travelled on 28 February 2018
We had an amazing vacation! Our tour adviser was easy to work with and so helpful. Favorites from our itinerary were Kaikoura whale watching and the TranzAlpine train. The driving is exhausting, but it's the best way to see the real New Zealand. Be aware the helicopter flights out to the glaciers in Franz Josef only truly go about 50% of the time. We lost an entire day trying to make flight after flight only to be cancelled each time. By the time our last flight was cancelled there wasn't enough time to hike if, and if we would have known that most flights don't happen, we would have just gone ahead and walked it and then had more time to do other things. Live and learn! New Zealand was such a great experience, and we appreciate all the help we received from Kelly planning our trip.
Daryl & Rosemary Wilkinson, Ultimate New Zealand Extravaganza, Travelled on 25 February 2018
Kia Ora Jane. The whole holiday was pretty much perfect. Your organisation (verb not noun) made it so for us. Even when the weather was lousy, (the day of the Milford Sound tour) it was perfect. Gale force winds pelting rain that forced other companies boats to turn back only made the waterfalls that much more spectacular. The sun came out once we turned around so we got the best of everything. How do you organise the weather so well? The spacing between accommodations was spot on. Plenty of time to reach the next day's place. Split Apple Lodge was the pick of all the accommodation. Cannot speak highly enough of it. Being greeted at our car as we arrived by the owner, freshly homemade morning and afternoon tea laid on, really made to feel at home, even with a full lodge of guests. Nothing was too much trouble.Read more
We probably had 1 too many free days at Queenstown. Side trips to Arrowtown & Glenorchy filled in the time well. Parking at St Moritz was $35 a night but wouldnt have wanted to stay anywhere where parking was not available. The proximity to town was great but the hill to climb back was hard. A quality hotel but probably would have preferred the Novotel (if they had parking available). Parking in Wellington was not available at the Ibis (limited number of spaces). Prob need to confirm requirement for a space in the booking: ditto at Auckland & Rotorua but less of a problem there. Have attached a copy of one page of directions from the welcome pack. Dont know what 2,3,4,5 on the map mean. The street directions were not at all helpful. Next to no street signs in all of NZ. With the quality of the supplied Road Atlas and in car navigation a list of towns and map reference numbers would be much much better. All of the bookings made for activities , accommodation, car were seemless. thankyou. Pickup & drop off services were fantastic. Made us feel super special. The highlight of the trip (for me) was the passion/ enthusiasm of the people showing us their little part of the world. Particularly Hokianga Twilight encounter, Kiwi Dundee tour, Hobbiton, Mitai Maori, Zealandia, Otago Peninsula (albatross, penguin, seal), Stewart Island. (Stewart Island should be a compulsory addition to all your tours. The only other thing (minor) to make it better would be a warning of the high fuel prices (and how to shop or where to buy fuel to take advantage of any discounts. (and where prices are likely to be extra high (Queenstown, Wanarka) so car can be filled up earlier. And what to do when you come across road closures without warning. (how do you find out what is going on, potential alternative routes etc. on the road internet not always available. On way to Napier from Rotorua got all the way to Lake Taupo before finding S5 closed (that day due to slip). Not knowing what else to do went back to Rotorua, Gisborne and down coast to Napier, getting in at 9pm (& then found that the road was opened a few hours after we left Taupo. adding 450km and 6+ hours to the day) Didn't get to enjoy / see anything of Napier. Rosemary doesn't want me to say that I didn't like the accommodation at Invercargill (but i will anyway) Had run in with the ("rude") staff over their use of all 3 washers & dryers in the Guest laundry till after 6pm doing housekeeping towels etc. the only not happy experience of the whole 6 weeks. The refund from Franz Joseph came thru ok. Still sorting out the fraud on credit card so although I've been told the Budget refund is there cannot yet confirm that. Thank you once again. great service, would not do it any other way. Ta Daryl & Rosemary Wilkinson.
Edwin Keith, Custom 6 Day Glacier, Queenstown and Milford Sound Highlights, Travelled on 28 February 2018
Erynn, Some "out loud thoughts" that I thought might be useful as you advise other Americans in our age range (65-70). Don't expect complaints from us. First, and foremost, your country is spectacular and the people very hospitable. We loved our visit and appreciate your assistance in planning and coordinating it! Some other thoughts ... We loved the "skycouch" on Air NZ! On our previous trips to Australia we've gotten little sleep and have arrived in a mental fog. This time we both got 7-8 hrs. sleep. The skycouch was worth every extra penny, and it wasn't dear at all. If we hadn't done that, we would've needed a die to decompress before beginning the tour. The Vodafone sim card would've been a nice touch, but as we discussed by email, we should've worked that out with our US carrier ahead of time. When we were on Wifi (and, as you know, most buses and the train had it, as did the hotels and most restaurants) and used airplane mode, we could make Wifi calls and texts and not have to pay exorbitant international rates.Read more
We realized soon into the trip that we tried to squeeze too much into a short time. (We knowingly did this to ourselves. The "whirlwind" trip was a compromise between Susan and me; I wanted to see the glacier, Milford Sound, and Mt. Cook, while Susan wanted to maximise our friends' in Australia.) The long bus rides wore us out. I'm not sure where I would've broken it up ... maybe a night at Mt. Cook. (Interesting choice since, as the photo below will show, the top half of Mt. Cook was covered by a thick gray cloud when we were there! ) The Hermitage Hotel looked very nice; the buffet there was very good. There were obviously more things to do and see at both Christchurch and Queenstown than we had time to do. The TranzAlpine train was fantastic! Comfortable travel, beautiful scenery, and tasty tucker. The hotels where we stayed were all nice and conveniently located, and the staff were helpful. This was especially true of Wayne at Merivale Manor ... he's a one man Welcome Wagon for NZ! And there was what we call a magnolia (the state flower of our home state of Mississippi) blooming just outside our room (see photo below). How thoughtful! The SuperShuttle drivers were always courteous and on time. Most of the tour bus drivers were also. Restaurants: We ate dinner both nights in Christchurch at No. 4 Pub on Wayne's recommendation ... they give a 10% discount to Merivale Manor guests. Good menu and service. It's also an easy 10 min. walk from Merivale Manor. Your suggestion for Snakebite in Franz Josef was a good one ... convenient to hotel, good food, and good prices. Rata was a great choice for our anniversary dinner! It's a bit pricey, but the food and service are superb ... perfect for a special occasion. Oh, and a suggestion for any of your future customers who stay in the Garden Ct. Suites: Just across the street at the Milennium Hotel there's a very nice bar and restaurant. On our long day (to Milford Sound and back) we wanted something quick and easy and had excellent fish and chips and drinks in the bar (and watched the Crusaders' rugby on TV). Oh, and we gave the drinks/dessert at the Stratosfare a miss ... not enough energy to ride the gondola after dinner and climb back up that long hill. I think it's good for international travellers to give themselves 3 hours entering and leaving the country. That's what we had done in Australia, and that gave us plenty of time in NZ too. 2 hours would be an absolute minimum, and having that extra hour in case of any unexpected issues was a comfort to me, even though sitting around an airport is not the most enjoyable thing for a traveller to do. It would probably helpful to forewarn visitors that the West Coast and Alps road have lots of changes in elevation and curves. If someone gets car sick anywhere, it could be a worry on those long trips on the hilly, winding roads. Susan hadn't thought of that and hadn't taken a Dramamine before our leg from Greymouth to Franz Josef, and she felt pretty "icky" during the latter stages of that leg. The GinTins that were in our bag for Milford were helpful after that! I've done a blog on the trip for our family and close friends, and I told them that I plan to recommend to the Prime Minister that she change the name of NZ from "Land of the Thin White Cloud" to "Land of the Thick Gray Cloud." We had rain from just S of Greymouth to Franz Josef, Milford, and Mt. Cook. (But the cloud obviously isn't indigenous to NZ since it has followed us to NSW too!) And there was a definite upside to the rain -- the waterfalls on the road to Milford and in the Sound proper were just spectacular. If we think of anything else of any significance, we'll pass it along, for what it's worth. Again, thanks for all you did for us. It was a wonderful trip, and we hope to be back and stay longer. Eddie Keith P.S. Do you organise trips to Stewart Island? I'd never heard of it before our trip, but saw some brochures that looked very intriguing.
Graham & Barbara Valentine, 21 Day Northbound Encounter, Travelled on 26 February 2018
We had a great holiday in New Zealand. We had discussed with Louise what we were hoping to see and do and she put together an itinerary that exceeded our expectations. We were able to see and experience so much, as well as meeting lots of interesting people. I particularly enjoyed the hotels that were selected for us, they were all high quality but each one had something special which just added to the vacation. All the arrangements worked like clockwork so we could just focus on enjoying and experiencing this amazing country.
Eddie & Susan Keith, Custom 6 day Glacier, Queenstown and Milford Sound highlights, Travelled on 28th February 2018
Erynn,I hope you're well and that you have a relaxing weekend. Since we arrived in Australia on Monday, I have been intending to send you an email with some feedback and thoughts on our trip to New Zealand ... just "out loud thoughts" that I thought might be useful as you advise other Americans in our age range (65-70). Don't expect complaints from us. First, and foremost, your country is spectacular and the people very hospitable. We loved our visit and appreciate your assistance in planning and coordinating it! Some other thoughts ..Read more
We loved the "skycouch" on Air NZ! On our previous trips to Australia we've gotten little sleep and have arrived in a mental fog. This time we both got 7-8 hrs. sleep. The skycouch was worth every extra penny, and it wasn't dear at all. If we hadn't done that, we would've needed a die to decompress before beginning the tour. The Vodafone sim card would've been a nice touch, but as we discussed by email, we should've worked that out with our US carrier ahead of time. When we were on Wifi (and, as you know, most buses and the train had it, as did the hotels and most restaurants) and used airplane mode, we could make Wifi calls and texts and not have to pay exorbitant international rates. We realized soon into the trip that we tried to squeeze too much into a short time. (We knowingly did this to ourselves. The "whirlwind" trip was a compromise between Susan and me; I wanted to see the glacier, Milford Sound, and Mt. Cook, while Susan wanted to maximise our friends' in Australia.) The long bus rides wore us out. I'm not sure where I would've broken it up ... maybe a night at Mt. Cook. (Interesting choice since, as the photo below will show, the top half of Mt. Cook was covered by a thick gray cloud when we were there! ) The Hermitage Hotel looked very nice; the buffet there was very good. There were obviously more things to do and see at both Christchurch and Queenstown than we had time to do. The TranzAlpine train was fantastic! Comfortable travel, beautiful scenery, and tasty tucker. The hotels where we stayed were all nice and conveniently located, and the staff were helpful. This was especially true of Wayne at Merivale Manor ... he's a one man Welcome Wagon for NZ! And there was what we call a magnolia (the state flower of our home state of Mississippi) blooming just outside our room (see photo below). How thoughtful! The SuperShuttle drivers were always courteous and on time. Most of the tour bus drivers were also. Restaurants: We ate dinner both nights in Christchurch at No. 4 Pub on Wayne's recommendation ... they give a 10% discount to Merivale Manor guests. Good menu and service. It's also an easy 10 min. walk from Merivale Manor. Your suggestion for Snakebite in Franz Josef was a good one ... convenient to hotel, good food, and good prices. Rata was a great choice for our anniversary dinner! It's a bit pricey, but the food and service are superb ... perfect for a special occasion. Oh, and a suggestion for any of your future customers who stay in the Garden Ct. Suites: Just across the street at the Milennium Hotel there's a very nice bar and restaurant. On our long day (to Milford Sound and back) we wanted something quick and easy and had excellent fish and chips and drinks in the bar (and watched the Crusaders' rugby on TV). Oh, and we gave the drinks/dessert at the Stratosfare a miss ... not enough energy to ride the gondola after dinner and climb back up that long hill. I think it's good for international travellers to give themselves 3 hours entering and leaving the country. That's what we had done in Australia, and that gave us plenty of time in NZ too. 2 hours would be an absolute minimum, and having that extra hour in case of any unexpected issues was a comfort to me, even though sitting around an airport is not the most enjoyable thing for a traveller to do. It would probably helpful to forewarn visitors that the West Coast and Alps road have lots of changes in elevation and curves. If someone gets car sick anywhere, it could be a worry on those long trips on the hilly, winding roads. Susan hadn't thought of that and hadn't taken a Dramamine before our leg from Greymouth to Franz Josef, and she felt pretty "icky" during the latter stages of that leg. The GinTins that were in our bag for Milford were helpful after that! I've done a blog on the trip for our family and close friends, and I told them that I plan to recommend to the Prime Minister that she change the name of NZ from "Land of the Thin White Cloud" to "Land of the Thick Gray Cloud." We had rain from just S of Greymouth to Franz Josef, Milford, and Mt. Cook. (But the cloud obviously isn't indigenous to NZ since it has followed us to NSW too!) And there was a definite upside to the rain -- the waterfalls on the road to Milford and in the Sound proper were just spectacular. If we think of anything else of any significance, we'll pass it along, for what it's worth. Again, thanks for all you did for us. It was a wonderful trip, and we hope to be back and stay longer. Eddie Keith
Peggy Panichelli, 10 Day Contrast Tour, Travelled 22nd February 2018
Hi Erynn, I just wanted to let you know that our vacation was incredible. What a beautiful country. We would go back in a heartbeat. I changed the batteries in my camera four times in ten days. Our guide, Marty, was absolutely wonderful. How he kept 48 people entertained all day, everyday for 10 days, is beyond me. When we come back, we want Marty again. We loved every inch of your country. It was a vacation of a lifetime. Thank you again, Erynn. Peggy Panichelli
John and Philippa Fitch, The Customised Grand New Zealand Self Drive Tour, Travelled on 9 February 2018
We worked with Narissa to put together a package which would work for us, she did an excellent job making suggestions and working with our thoughts. The package we received on arrival was also excellent, giving both an overview and detail. We felt this was a great company to work with in visiting New Zealand, no concerns about "where will we stay tonight or will it be OK" strongly recommend to anyone else wanting to make a self drive visit to NZ. John & Philippa.
Jennifer & Gerasime Monopolis, 11 Day Southern Icons, Travelled on 8 February 2018
Hi Louise, thanks for organizing a great trip. We really enjoyed it. Everything was very well organized. We appreciated all the transfers being handled so well. The buses and drivers were great. The individual who drove us from Mt Cook to Dunedin was an excellent guide.Read more
We didn't like the Camelot Motel in Christchurch. It was clean enough but old and not of the same standard as other places. You might consider looking for another motel. The motel at Mt Cook was very nice but the absence of breakfast was a problem and not understandable because the facility has a restaurant open for dinner. This is a problem in this location because the only alternative is to walk up the road to the Hermitage and not everyone is interested in doing that. I appreciated the quick refund on the canceled Dart River boat ride. Thanks again. We had fun.
Georgia Radford & Liam Carter, New Zealand Adventure, Travelled on 4 February 2018
We would like to thank Emma for organising such a fantastic and unique trip for us. The activities she provided covered everything that we asked for and more, it was great to experience Maori culture and it isn't something we would've necessarily thought of unless suggested. Accomodation was located perfectly to suit our needs, as our primary mode of transport was on foot. We wish we could've had more time to explore your rich and cultured country.
Susan Ricketts, Customised Middle Earth Discovered, Travelled on 1 February 2018
Last fall I decided to make a dream trip to New Zealand become a reality. While researching online for a tour, I came across Discover New Zealand. Emma Bradley replied to my inquiry and was extremely helpful in answering my questions and customizing a tour. After explaining what I wanted to experience, she created a Middle Earth tour that went beyond my expectations. Arranging for personal meet and greet drivers alleviated stress about traveling from place to place. I would say that each driver was friendly yet laid-back. Each driver certainly made me feel welcome.Read more
In Auckland the Scenic Hotel entrance was under construction. The hotel seemed rather overpriced but that might be because of its central location to downtown. I was able to find a SIM card for my unlocked cell phone at a nearby convenience store. I didn't know what to expect on the bus tour from Auckland to Rotorua on the first day, but it was definitely a fun-filled day of activities focused on Maori culture and New Zealand farming. The bus driver was very entertaining and educational in explaining the sights along the way. Also, the accommodation at Bella Vista Rotorua was comfortable, and the hotel managers were friendly and helpful in arranging for a taxi for the next day. Unfortunately, the nearest places for finding food were a convenience store (known as a dairy in NZ) and a small restaurant across the street. The next morning was spent at Hobbiton, an amazing place! Our tour guide who grew up in the area was quite knowledgeable, patiently answered questions, and even took our photos as we posed in the Hobbiton doorways. I wish the tour lasted longer than 2 hours, by the way. The next day the bus arrived earlier than scheduled, so I was able to get to the Ibis Hotel Wellington in time before meeting with friends that evening. They showed me around the waterfront before we went to dinner. Early the next morning a guide picked me up at the hotel to begin the Lord of the Rings by Rover tour. Our small group of 5 interacted a great deal with our tour guide as he tirelessly drove us to various locations--Mount Victoria, Miramar, the Weta Cave, the Hutt River, Harcourt Park and Kaitoke Regional Park. His explanation of the movie scene sites, his direction for our re-enactments, and his behind-the-scenes stories certainly made the day an unforgettable experience. My accommodation at Ibis Hotel Wellington was centrally located, so on my last day in Wellington, I rode the Wellington Cable Car to go explore the Botanic Garden. I bought a round-trip cable car ticket but learned at the top of the hill I could have returned by walking down. I also enjoyed learning more about New Zealand history at Te Papa Museum. Because I was there on February 6, a national holiday, it was hard to find a reasonably-priced restaurant that was open after 5 PM in the downtown area. I ended up eating at McDonalds. I had heard that there were gigantic replicas of Lord of the Rings characters in the Wellington Airport, so I eagerly looked for them before flying from Wellington to Queenstown. I saw giant eagles and Smaug the dragon as I headed to my departure gate, but I wish I had explored the airport more. In Queenstown I stayed at the Blue Peaks Lodge which overlooked the shopping area around Lake Wakatipu. My accommodation was more like a small apartment than a hotel. It was nice to have a kitchenette to make my own breakfast. Because I was in walking distance of the shopping area, restaurants and grocery stores were easily accessible. I didn’t go to Queenstown for the adrenalin-racing activities, but there were other fun activities to do. The TSS Earnslaw cruise to the Walter Peak Homestead, the gourmet BBQ dinner, and the farm tour were simply amazing. The next day he scenery I saw while riding to Milford Sound was just stunningly beautiful and seeing seals sunbathing on the rocks and dolphins swimming in front of the ship was really special. Also, the off-road Nomad Safaris 'Safari of the Scenes' Wakatipu Basin tour was an incredible adventure around Queenstown and Arrowtown. Jenny, the tour driver, made it a true 4-wheel drive experience with her daredevil driving skills while pointing out Lord of the Rings movie sites. The highlight of the bus trip from Queenstown to Christchurch was seeing Mt. Cook National Park and Lake Pukaki. They were surreal in color and beauty. If I were to return, I would like to explore that area more and go trekking. I spent my last day in Christchurch. I purposely arranged for a night flight so that I could go to church in Christchurch. Before leaving for New Zealand, I emailed a pastor who is in the same church denomination as mine. I attended church that morning and his wife invited me to their home for lunch afterwards. It was a real treat to experience their hospitality. Overall, I was very pleased with my customized Middle Earth tour. Thank you, Emma, for making my first visit to New Zealand so amazing and special. I hope to visit again some day!
Stuart and Carole Haxton, New Zealand Luxury Experience, Travelled on 24th January 2018
Well, after 8 weeks of absolute heaven, here we are back in cold and grey England!. I just had to write to you, to say a huge thank you from Carole and I, for the absolutely stunning tour you arranged for us. The whole tour was perfectly planned, and it was a pleasure to follow the routes you had laid out. Every hotel was stunning in it's own way (with the exception of Ponsonby, as we know), and everyone was so friendly and helpful. We enjoyed every day of driving that was planned, with each distance being perfect for an enjoyable drive on you beautiful roads. We could never have planned anything as good as you did, from here in U.K.,many,many thanks. Every event that you planned for us was a joy. After the lugeing in Queenstown, I was hooked, and had to do it all again in Rotorua.
Unfortunately, my bravado got the better of me, and I crashed into the side wall of the track, and gave my elbow a severe grazing and a good bone bruise to remind me of the adventure!. Now fully recovered. Carole really enjoyed the whale watching that she did on your advice. I stayed on terra firma, as the sea was a bit too severe for me that day. Good photo's of the whales and dolphins were taken, and Carole has now ticked that off from her 'bucket list'. The ferry crossing was fantastic- smooth all the way, and the journey along Marlborough sound has to be one of the finest boat trips that anybody could take. Our own part of the adventure to Rarotonga was my dream come true. A beautiful South Seas paradise, 4 hours from Auckland. I wish I had booked a longer stay than the 5 days we did, but it was pure heaven. To jump out of bed in the morning, jump into swim shorts, and run down a beautiful white coral beach into a lukewarm lagoon is indescribable!. I truly believe I have found my 'I want to be here forever' place on this planet, and Carole has fallen for it also. We are shaking our money tree to see what falls, and hope to spend more time there, and in your beautiful country. Well Joanna, I think you can tell that you have given us the vacation of a lifetime. I'm sure it would not have been anything like as enjoyable in a campervan!, and we have to thank both yourself and your company for arranging our dream vacation to such a perfect standard. It was so nice to meet you when we were in Wanaka, to be able to thank you personally for the part of the trip that we had completed and thoroughly enjoyed. We hope to see you again in the future ( we thought we might come and swim the length of your lake!!). With our undying appreciation to you, Warmest regards, Stuart and Carole Haxton.
Stuart & Carole Haxton, New Zealand Luxury Experience, Travelled on 24 January 2018
Hi Joanna, Well, after 8 weeks of absolute heaven, here we are back in cold and grey England!. I just had to write to you, to say a huge thank you from Carole and I, for the absolutely stunning tour you arranged for us. The whole tour was perfectly planned, and it was a pleasure to follow the routes you had laid out. Every hotel was stunning in it's own way (with the exception of Ponsonby, as we know), and everyone was so friendly and helpful. We enjoyed every day of driving that was planned, with each distance being perfect for an enjoyable drive on you beautiful roads. We could never have planned anything as good as you did, from here in U.K.,many,many thanks. Every event that you planned for us was a joy.Read more
After the lugeing in Queenstown, I was hooked, and had to do it all again in Rotorua. Unfortunately, my bravado got the better of me, and I crashed into the side wall of the track, and gave my elbow a severe grazing and a good bone bruise to remind me of the adventure!. Now fully recovered. Carole really enjoyed the whale watching that she did on your advice. I stayed on terra firma, as the sea was a bit too severe for me that day. Good photo's of the whales and dolphins were taken, and Carole has now ticked that off from her 'bucket list'. The ferry crossing was fantastic- smooth all the way, and the journey along Marlborough sound has to be one of the finest boat trips that anybody could take. Our own part of the adventure to Rarotonga was my dream come true. A beautiful South Seas paradise, 4 hours from Auckland. I wish I had booked a longer stay than the 5 days we did, but it was pure heaven. To jump out of bed in the morning, jump into swim shorts, and run down a beautiful white coral beach into a lukewarm lagoon is indescribable!. I truly believe I have found my 'I want to be here forever' place on this planet, and Carole has fallen for it also. We are shaking our money tree to see what falls, and hope to spend more time there, and in your beautiful country. Well Joanna, I think you can tell that you have given us the vacation of a lifetime. I'm sure it would not have been anything like as enjoyable in a campervan!, and we have to thank both yourself and your company for arranging our dream vacation to such a perfect standard. It was so nice to meet you when we were in Wanaka, to be able to thank you personally for the part of the trip that we had completed and thoroughly enjoyed. We hope to see you again in the future ( we thought we might come and swim the length of your lake!!). With our undying appreciation to you, Warmest regards, Stuart and Carole Haxton.
Theresa and Ken Bergsman, Lilly and Jeff Huth, Customized Discover New Zealand Self Drive Tour, Travelled on 23 February 2018
We thoroughly enjoyed our Discover New Zealand Tour. Natalie was extremely helpful and we were very pleased with the accommodations and the tours. We would highly recommend Discovery New Zealand to our friends.
Ai Cheen Kang, Customised Auckland to Wellington Tour, Travelled on 5 January 2018
The holiday was great. Prior to booking, I just specified my requirements and Emma did the rest. We got maps (may no longer be as useful now we have Google maps etc) and detailed directions to get from one place to another. The personalised booklet was very helpful. The service was great! Just a couple of minor things where improvement is needed. The information in the booklet is not up to date (e.g. it tells us to wait somewhere for a bus pickup, but the bus was somewhere else), or sometimes confusing (one email says something which is then contradicted by something else). Also, the 2 bedroom serviced apartments we booked did not have separate beds in 1 of the bedroom - even though I had requested for it (My husband and I were travelling with my adult son and adult daughter). The hotels were happy to rectify the situation by supplying us a roll away bed. These are just minor annoyances. I would happily recommend Discover New Zealand to anyone.
Karen & Kieran O'Dwyer, A Customised Queenstown, Milford Sound and Glacier Highlights, Travelled on 21 February 2018
Our trip to New Zealand's south island was wonderful. It is a beautiful country, the people were very nice and the sights were amazing...mountains, lakes, glaciers. So happy Christina recommended an extra day in Queenstown, there is so much to see and do. Thank you, Christina, for making our vacation one to remember!
Martin and Hilary Gibbons, The Wonders of the South Tour, Travelled on 4 February 2018
Well done Narissa - We would like to thank you for arranging our wonderful holiday in New Zealand. Every booking went according to plan, with an excellent standard of accommodation , and activities. New Zealand is a lovely country, far quieter than the UK, with fantastic scenery. We would definitely recommend to our friends and others New Zealand for a holiday, and you, Discover New Zealand to make the arrangements. Best wishes - Martin and Hilary Gibbons
Stanley and Lynnette Griffith, Classic New Zealand Driving Tour, Travelled on 8 February 2018
Kelly, was an awesome representative to work with. We procrastinated so long in making plans that I contacted Discover New Zealand and over the chat line we were introduced to Kelly. We were going to arrive in New Zealand in three weeks--that's pressure. She put together an itinerary of the places we had time to visit in the matter of a couple days and it could not have worked more smoothly. All pertinent information was in a packet and then we just walked up to the booked events and advised we had a reservation and we were on our way. We especially enjoyed Milford Sound with the cascading waterfalls and a special treat of yellow crested penguins on a rock. Some of the side trips such as the blue pools and the beach after crossing the longest swinging bridge in New Zealand were a joy. I don't like bridges but I made it!! Everything had it's own joy and beauty. Thank you Kelly.
David & Lorraine Allen, Customised North to South Explorer Self Drive Tour, Travelled on 16 February 2018
Thank you Shelley Ryder for helping us to arrange our (16) day self drive holiday to both the North & South Islands of New Zealand. We found Shelley to be fun to deal with & very professional, adapting our tour to meet our requirements. With a mix of accommodation including special evenings in spa rooms and B&B with us looking forward to every new town to experience. We are still talking & laughing about the night that Cyclone Gita stuffed up our night in Kaikoura by blocking State Highway 1, then having to sleep in McDonalds car park until we could find alternate accommodation around 4:00am in Christchurch. Our highlights were Mitai Maori Village, Christchurch Gondola, Waitomo Glow-worm caves & a cruise on Milford Sound. We would highly recommend "Discover New Zealand". Well done & Thanks again Shelley. From David & Rainy
Marilyn and Roger Kruger, Christchurch to Queenstown Explorer, Travelled on 5 February 2018
Hello, Narissa! Just wanted to send a note to tell you how much we appreciated all the arrangements you made for our trip to New Zealand. Everything went without a hitch! All the pickups and transfers, and the drivers were all so congenial and informative. It made everything so easy, knowing all was taken care of. We could truly spend our time enjoying the country and learning the traditions. We especially enjoyed the Elm Wildlife tour in Dunedin. Spectacular! Highly recommend! All the hotel accommodations worked out fine too. The walk from the Bella Vista Christchurch into town centre provided a chance to see things on the way, that we might have otherwise missed. And to think you booked everything for the first week and then booked the very end of our 2nd week with hotel & transportation to the airport, around a bike tour in between! Again, thank you so much for all the arrangements. If we have friends traveling your way, we will definitely recommend!
Kath & Peter Gribben and John Beattie & Sue Rouse, 11 Day Explore New Zealand, Travelled on 31 January 2018
We would like to thank everyone at Discover New Zealand for making our holiday so good. Every day we were met and had a wonderful tour of this amazing country. The organisation of our tour was as good as it gets. Coaches were comfortable and the chatty drivers so informative. New Zealand people were so friendly. A great experience. Thank you. John and Sue
Michael Newman & Zlata, Stevan and Jaruska Komaromi, 9 Day Southern Icons Self Drive Tour, Travelled on 6 February 2018
Hi Jane, arrived home yesterday after a fabulous time and thank you for a very well organised trip. The accommodation was fabulous and within walking distance of great restaurants. Chen was very helpful and friendly at Amore in Christchurch and allowed us to stay until we were picked up. Just a brilliant time and we are already planning for the North Island with you next March. Thank you for making our experience so wonderful. Mick, Zlata, Steven & Jaruska
Janet and Bob Bianchetta, Customized North and South Island Adventure, Travelled on 22 January 2018
Hi Natalie, We really wish we were back in NZ! We've received snow every day since our return and have received over 18" this past week. In all seriousness though, we wanted to let you know that we had a fantastic time on our New Zealand adventure. We know things ended rather chaotically with Cyclone Fehi and we appreciate you trying to navigate some challenging logistics for us to make our return flight home! We cannot say enough good things about Pete and Sue from Aspen Court. Their accommodations were quite comfortable, impeccably clean, but it was their generator that was a HUGE hit! They made a difficult situation easy and did it with calm and confidence. Hopefully, one day we can return and actually do the hikes we planned, although we were very fortunate to hike to the glacier the night before the cyclone hit. Naturally, we were taken by all the stunningly beautiful landscape, but even more impressive was the welcoming feeling from the Kiwis. Having a friendly face greet us in each location really set the tone for the stay. So kudos to you for lining up some great drivers! So despite a couple of travel hiccups (diversions due to the cyclone and a driver that didn't pick us up), everything went off without a hitch. So thanks for coordinating a great adventure! Thanks again, Natalie! Best regards, Janet
Rita & David Angus, Customised Queenstown, Milford Sound and Glacier Highlights, Travelled on 20 January 2018
Hi, We have returned home from a holiday put together initially by Laura, and followed through by Dionne. We just want to say what a great time we have had, and especially the services you booked on our behalf, (as first time travelers, very appreciated) which have done you and New Zealand proud. From our airport transfers, to accommodations, to coach captains and tour guides, all were very friendly, knowledgeable and a pleasure to travel with. One thing that we would like to raise is the difference we found between the Intercity / Great Sights coaches and the Real Journeys Coach to Milford Sound. They were all luxurious, but we found the Real Journeys coach configuration a little constricting in the leg room area. Apart from this, once again we enjoyed all aspects of our holiday, and will be coming back for an extended period when we are able to. Once again, thank you, and please pass on our thanks to all parties involved. Kind Regards, . . Rita Angus
Alison & John Lawrence, Customised South Island Explorer, Travelled on 6 January 2018
We are now back home in England with snow and freezing temperatures. What a change from the Sydney and Melbourne temperatures we were having just before we flew home. Alarna, we thoroughly enjoyed our New Zealand trip. What made it especially good was that the itinerary you made for us showed the South Island at its best. Our only mistake was not to asking for an extra day in Dunedin. All your arrangements went like clockwork. Not a single hitch and escorts always on time. All the bookings just as you itemised. So thank you for your hard work making our holiday go so smoothly. We have already recommended you to two other people planning individual tours. Yours, Alison Lawrence
Christian Bulalacao & Raquel Cabatac, 9 Day Southern Scenic Wonders, Travelled on 3 January 2018
Our feedback is a little late but we'd like to thank Emma Bradley and the people at Discover New Zealand for making awesome holiday itineraries! We traveled to the South Island for 9 days and we literally just packed our bags and flew to Christchurch. The rest of the trip went smoothly and our itinerary allowed us to enjoy good weather (there was a typhoon but our itinerary was reversed so we avoided the rain until our last day). We had enough time to explore each city and even got a chance to do some hiking. All the accommodations they booked are great and saved us from going crazy trying to book last minute. We would definitely recommend this to friends and family visiting New Zealand!
Cindy, Michael, Morgan Orlando, Customised South Island Highlights Tour, Travelled on 5 January 2018
Other than Mother Nature giving us a hard time, our trip to New Zealand was wonderful. The help that we got from everyone at Discover New Zealand was excellent. Our trip was arranged by Annelise (who is no longer with the company) she was so sweet & informative and helped to give us everything we wanted to do in only a week. After she left, we dealt with Kelly, who was equally sweet & helpful! My husband, daughter & I were trying to see and do as much as we could in a weeks time & told Annalise that we didn't care as much about the accommodations as we did about what we got to see & do. We were pleasantly surprised at the wonderful accommodations that we had. Every place was clean, close to where we wanted to be, and had very helpful & friendly staff. They were all happy to provide us with anything we possibly needed as well as pointing us to some very great restaurants & sightseeing! Kelly was very accommodating when our dolphin trip was cancelled because of weather & booked us into another activity. She also helped to calm us when mother nature struck again cancelling our trans alpine train ride because of a rock slide. We are very pleased with our entire trip and met some very nice people & have made some incredible memories. We would happily recommend Discover New Zealand! Thanks for the great time! The Orlando's
Alison and Craig Jennings, 14 Day New Zealand Grand, Travelled on 3 January 2018
Thank you Lauren for organising our holiday. We had an amazing time and we plan to come back and spend more time in a number of places. Having everything pre-booked and paid for made our holiday very relaxing. We were even able to transfer our helicopter flight to Queenstown, when the weather stopped flights in Franz Joseph. The accommodation was amazing and luxurious and we enjoyed meeting the hosts and many international guests. There was only one hotel that we feel did not come up to the standard of all the others- The Country Hotel in Napier. The staff were lovely but the bathroom needed some maintenance and the bed was not comfortable. The Budget rental cars were great and the pick up and drop offs are very convenient. Thanks again, Alison and Craig Jennings
Jason, Michael, Margaret, Yew Thor, Yew Buay, Catherine, Yiu Huat and Amanda Tan, Alice Toh and Audrey Lee, A Customised 9 Day Southern Scenic Wonders Tour, Travelled on 16 December 2017
When we were considering booking this 9 days South Island tour package with Discover New Zealand, we were filled with worries and doubts. As everything were done on-line, we kept asking if this is a scam websites !! After few on-line chats (and probably one telephone conversation) with the agent Salli Smith we felt better and proceeded with the booking. Honestly, we felt we were so lucky to have Salli as our agent. She took every effort to ensure our needs and expectation were met. As our excitement grew closer to the tour dates, we kept her busy with questions and questions. On reflection we have to say a big "Thank You" to Salli for answering all our questions and seeing to our needs being met with a mountain of patience. We received top-grade service ! Unfortunately, on day of arrival at CHC airport, we waited for quite awhile to be picked up. The driver had a playcard displaying a name so wrongly that we were not able to identify him and went in and out of the airport looking for our driver. Fortunately, he was a great gentleman ! Overall, we have great fun and looking forward to another booking with Discover New Zealand !!
Cynthia and Anthony Atkinson, Milford Sound Spectacular, Travelled on 22 December 2017
The organisation of this lovely tour by Natalie was perfect. Everything ran smoothly because of detail in the organising. We booked quite close to the holiday period , but despite this we had good accommodation everywhere. The last night in the Ibis was the only little let down. It was adequate and the room was clean, but parking was off site and people at desk not very helpful, and aesthetically I reported to desk on leaving that there was blocked putrid drain on veranda outside our room with socks floating about! The rest was great!
Gary and Penny Mansell, Lakes, Mountains and Glaciers Self Drive Tour, Travelled on 22 December 2017
Spent a wonderful nine days in and around South Island of New Zealand last month. The tour was very organized and we were both impressed with the work done behind the scene by our great organizer Salli Smith. Milford Sound was one particular highlight of our trip to NZ and mustn't be missed. That aspect of our holiday was a fantastic experience and one that we will remember for years to come. The private transfers, connections, accommodation and even bus drivers we experienced in NZ were exceptional and exemplary. Well done Discover New Zealand team and thank you for our great holiday. Gary and Penny Mansell. South Australia.
Joseph OConnor and Andrea Petz, The Customised Coast to Coast Adventure, Travelled on 19 December 2017
We had a wonderful tour. Every aspect of our itinerary went smoothly. From first pick, up we were greeted warmly by our driver who gave us a booklet with our schedule and multiple pamphlets for information. Everyone we came into contact with was helpful and excited to talk about their town. Even the bus drivers on the intercity coaches shared tons of information about the sights we were seeing and their country. We liked this itinerary because we were kept busy without feeling rushed. There was a reasonable balance of early morning rises for transfers and activities and mornings where we could sleep in and take it easy. All of our accommodations were modern, comfortable, and within walking distance to downtown restaurants and shops. Our tour activities allowed us to see some beautiful sights. We particularly liked the Lake at Te Anau and the boat ride through Milford Sound. Queenstown was a fun town with tons of life. Make sure you do the jet boat tours and funyaks. It is a one-of-a-kind experience. The highlight had to be the Franz Joseph Glacier and the Helihike. We had some amazing views and pictures. It is a must see! We enjoyed the last leg of our trip on the Trans-Alpine Railway. It was very comfortable we enjoyed the views as we made our way back to Christchurch. Narissa was very helpful to us every step of the way. She answered our questions and put together our package even though we were a bit late in the planning process. We highly recommend Discover New Zealand. Thank you, Joe and Andrea
Bob & Sue Bidwell, South Island Scenic Explorer, Travelled on 24 November 2017
Thanks to Shelley R's help we truly enjoyed our independent week in the South Island in late November. All of her recommendations were great and all accommodations were comfortable and conveniently located. While we had some concerns regarding dropping off a rental car in Christchurch and picking up another in Greymouth, these were for naught. The arrangements worked perfectly. Of course, the scenery was beautiful and the museums were terrific! We particularly enjoyed two meals during the week; lunch at Fleur's Place near the Moraki Boulders and dinner at the Curator's Cottage which is walking distance from the Orari B and B in Christchurch. The best breakfast choice during our three weeks in NZ was the carmelized bananna pancakes at the Run 76 Cafe at Lake Tekapo. We highly recommend the Bubbly Grape Wine Tour in the Blenheim area. Our group of six visited five or six very different wineries, tasting some wonderful wines, plus a chocolate factory with truffles to die for. We offer a couple of comments regarding the driving part of our trip. The roads on the south island are basically good two lane roads and the winding mountain roads are what you would expect in any mountain area. There was a fair amount of construction on the drive from Greymouth to Blenheim and this slowed our progress. We would suggest allowing more driving time than the GPS indicates. A note to persons accustomed to driving on the right with the driver on the left, try to pick up your car when you are headed out of the city. Finally, if you are an AAA member in the US and contact the NZ AA when you arrive, you are eligible for the gas price discount afforded to NZ AA members
Marcel Durocher, Waitomo, Rotorua and Hobbiton 3 day tour, Travelled on 22 December 2017
Hello Kelly, We completed a three day tour in the central part of the North Island just before Christmas 2017. The coach tour was very well organized and the different coach drivers were familiar with the natural and cultural histories of places along the route and provided interesting commentaries on the points of interest along the coach routes. The holel accommodation in Rotorua was good. The glow worms in the cave at Waitomo were impressive. It was also very interesting to learn something about the Maori culture during our stay in Rotorua and to visit a few of New Zealand's famous geothermal areas. Thank you for helping us organize this three day tour of the central part of the North Island and a five day tour of the South Island on very short notice. All in all it was a great vacation. In summary I would like to say THANK YOU for a job well done. Marcel Durocher
Marcel Durocher, 5 Day Southern Highlights Including Milford Sound, Travelled on 16 December 2017
Everything was very well organized and went very smoothly. We had a really good tour. The motel accommodations were good. All of the coach tours were very interesting.The drivers were quite knowledgeable about the natural and cultural history of places along the coach route. The scenery in the south island was spectacular especially in the Milford Sound area. The dramatic change in the vegetation on both sides of the divide in the Southern Alps was also amazing.The only thing that was somewhat disappointing was not being able to see the Franz Josef glacier up close. After a 1 hour hike we could only get to within~800 meters of the glacier. Thank you very much for helping us organize this tour. Marcel Durocher
Samolewski Przemyslaw, Updated Customized New Zealand Driving Tour, Travelled on 5 November 2017
Itinerary prepared by You showed us fascinating diversity of NZ All of us enjoyed all accomodations and addditional atractions. We are very impressed of NZ people their opening and hospitality. Ofcourse we missed fantastic nature meetings with penguins, kiwi and dolphins We hope to beback very soon in Your homeland. And of course You and Your company will be always first option for us and our friends to preapre unforgettable KIWI EXPERIENCE Thank You for best ever holidays Przemyslaw Samolewski
Somnath and Mohuya Gupta, The Customised 15 Day New Zealand Grand, Travelled on 27 December 2017
Many thanks from us for arranging this wonderful driving holiday combining the North and South Island. Everything was arranged with a clockwork like precision, and every accomodation was so good and as expected. Highly recommended and I will definitely recommend you/your organisation for any NZ trip to our friends/relatives in future. Thanking you, Regards Somnath & Mohuya
James Kenny, Andrea Hurley, Rhys & Hannah Kenny, Family Fun North Island Tour, Travelled on 1 January 2018
Thank you Shelley for organising our family fun North Island Tour. Your friendly approach, great communication skills and professionalism made booking our first overseas family holiday very easy. It was wonderful to be able to adapt the tour to suit us and to catch up with friends in Tauranga while we were there. The accommodation was fabulous and very comfortable for the four of us during the trip. Similarly the hire car was very comfortable and the Navman made finding our way around very easy.Read more
We collected our tour document pack at the Heartland Hotel and found lots of useful maps and brochures as well as our detailed itinerary with travel routes, times and suggested sights for each day. The highlights of our holiday were: Tauranga - seeing the Strand, waka, Te Kahui Matariki and the Hairy Maclairy statues. These were a wonderful surprise! I am an early childhood teacher working with libraries in Brisbane and love the Hairy Maclairy stories - I am a big Lynley Dodd fan. Rotorua - the children especially liked Rotorua because of the accommodation (it was huge and the owners were very welcoming and friendly) and our tours to the Maiti Maori Village, Rainbow Springs and the Agrodome. We enjoyed looking at the hot springs at Kuirau Park in between showers of rain. On our way to Lake Taupo we stopped at Lava Glass which the children found fascinating - we watched glass blowing however we were unable to see the glass garden because of the miserably wet weather. We also stopped at Huka falls which were raging after a couple of days of wet weather. Another huge highlight was Hobbiton at Matamata. This was quite a big day for us travel wise but we loved staying at Whitianga, the accommodation was good and at the last minute I managed to book a glass bottom boat trip for the family before continuing on to Auckland. This was another huge highlight - an amazing coastline and beautiful scenery, coves caves and cliffs along the Coromandel Peninsular . Hannah and I even had a snorkle with the fish in the crystal clear ocean. While in Aukland we saw some sights on the harbour and went for a look at the wonderful view of Auckland at Skytower. We were also very excited to see the Bansky exhibition at the Aotea Centre while we were there. The four of us had a wonderful experience while on holiday and I believe the itinerary cost was great value for money. We managed to see quite a lot of the North Island in seven days however I think we would like to return and spend a little longer next time. Thanks again for all of your work organising our holiday for us! I have been telling all of our friends and my work colleagues about our holiday and the wonderful service you provide. Until next time. Warm regards Andrea
Raymond and Barbara, New Zealand Highlights, Travelled on 20 December 2017
We had a great time in New Zealand for the trip arranged by Natalie DeCaro for the Christmas. Though we started planning in September, we underestimated the peak time for December in New Zealand with many hotel / accommodation already quite full. With great support from Natalie, we managed to visit and stay in all the cities and towns we wanted. All the activities were so well organized that we have full program every day but not exhausted. Natalie even arranged an additional xmas dinner in Mt. Cook that marked the highlight of the trip. It was such a wonderful travel experience. Thank you Natalie. We will definitely recommend you and Discover New Zeland to others who want to visit New Zealand.
Ruth Conroy and Mick McDonald, Natural Wonders Tour, Travelled on 17 December 2017
Mick and I would like to thank you for organising our wonderful holiday. You have a beautiful country and with your well planned Self Drive Itinerary, we were able to explore this with comfort and ease. Your provided list of optional extra activities allowed us to find adventure or just travel at our own leisure throughout our 15 day visit.
Miguel Barboza & Maria Kim, Land of the Hobbit Meets Bay of Islands, Travelled on 5 October 2017
We had a wonderful time in NZ: saying that your country is amazing is not enough, there are no words to describe the fantastic experiences and landscapes we witnessed. Thanks for all the great service from you and the company that you two represent, and the guidance and help to make our vacations such an incredible experience!!! Now we can fully understand what Kia Ora means, seeing from its true meaning in such a beautiful country and wonderful people. Best regards, Miguel Barboza and María José Kim Pura Vida!
Vicky Tremblay, Best of the North, Travelled on 7 October 2017
I recently got back from a 2-week trip to New Zealand, organized by Joanna. I was very impressed with the service! She took the time to call me and ask about my preferences, made sure I had plenty of time to review the package she created for me, and answered all my questions through email. From the minute my plane landed to the day I left, everything was planned for me; accomodations were fantastic and well situated, the tours were interesting and the sights were incredible! She really knows her stuff. I had an amazing time in New Zealand, and I definitely recommend Discover New Zealand to anyone who is looking for a great time without the stress. I hope I can come back some day, and visit the South Island! Vicky, Canada
Jeremy and Anne Cooper, The Length & Breadth North to South, Travelled on 21 September 2017
We are starting to settle into our family routines again and Anne goes back to work at our church in 2 weeks time. I wanted to write to say again a big thank you for organising our trip to New Zealand. In particular your delivery of a carefully planned itinerary to meet our needs of longer stop overs at each leg of the journey and selection not only of wonderful places to stay but also managing to secure the best rooms available to fit our desire for comfort and views. Surely a demonstration of extensive knowledge, contacts and prepared to make the extra effort to ensure our well being. We also enjoyed meeting up with you in Wanaka.
Jocelyn Ramos, Customised Fabulous New Zealand, Travelled on 5 November 2017
The North and South Island tour that I had was really awesome. My travel specialist Laura Havill did indeed make my holiday a memorable one. She organized it just the way that I like it. I was very much comfortable and relaxed on the accommodations that I have, it was just like I was at home. I was able to explore most of what New Zealand has to offer in just a limited time frame. The sights are really fantastic. The activities, all worthwhile. Will definitely do this tour again. To Laura and the whole staff of Discover New Zealand, thank you very much for this wonderful holiday. Looking forward to arranging another adventure in New Zealand with you guys.
Judy West and Butch Harviston, Highlights of Both the North and South Islands, Travelled on 20 October 2017
We are so thankful we found Discover New Zealand! We had an absolutely wonderful trip. You took care of the small details:breakfast, hotel pickups and delivers ) and the large: airplane flights, Great Sites tours, Hobbiton, Rotorua Canopy tour, Bay of Islands, Milford Sound, Tranzalpine Train, car rentals and so much else. Every day was filled with new surprises and beautiful scenery. Thank you for helping us create an amazing adventure. (And a shout out to our Great Sites drivers Stuart (Christchurch to Queenstown) and Kenny (Milford Sound). Judy and Butch
Muhammad Amir Bin Abas, Yusof Zainol, Siti Nurhudah Abdull Rahim, Customised Fiords, Glaciers and Mountains Self Drive Tour, Travelled on 1 November 2017
Thank you for your help arranging my trip here in NZ. It was an enjoyable experience & journey. The whole scenery during our roadtrip & accomodation was superb. I would love to come back again and recommend my friends and family to book this awesome package. 110% satisfied!
Sharon Cook & Bonnie Schlank, Outstanding New Zealand, Travelled on 5 November 2017
Thank you so much for all your work in putting together our travel plans. Bonnie and I had a wonderful time in New Zealand. Everything went perfectly smoothly with friendly and knowledgable drivers arriving promptly at each location. Our tour guides and bus drivers were outstanding. I’m a frequent traveller and this was one of the best holidays of my life. You live in a beautiful country and your expert planning allowed us to see and experience as much of New Zealand as possible in the brief two weeks that we visited. I will be sharing my experience with Discover New Zealand on Trip Advisor, along with recommending your services to everyone I talk with about our fantastic journey. It’s been wonderful working with you. If you ever have the opportunity to visit the East coast of the United States, I hope that you’ll stop by Chapel Hill, North Carolina for a visit. Blessings, Sharon Cook
Venkat Srikanth, Auckland and Wellington Tour, Travelled on 11 November 2017
The tour was amazing. We didn't want to leave New Zealand. Kids had a great time too. The experience was pleasant and no hassles. Thank you Discover New Zealand and Joanna for arranging everything. We will come back next year to discover south island :)
Ms Emma Donnelly, Kiwi Elves, Travelled on 1 November 2017
We had a wonderful time on our 3 week honeymoon organized by Discover New Zealand and did not want to come home! One of the main reasons we picked this itinerary was to see as much Lord of the Rings locations and tours as possible. Hobbiton was one of our favorite places! We enjoyed every tour included but we did add on a lot of activities because we wanted to see as much as possible.
We want to go back to Tongariro to do the Alpine Crossing: it was too windy for us when we were there. However there are so many hiking trails we were occupied for the full day anyway. We loved the Skyline Gondola and luge in both Rotorua and Queenstown. Our only hiccup was one rental car agency had our dates mixed up, but they fixed it and had a car for us within an hour. We did have one car break down, but we had no issues getting a tow and replacement by mid morning the next day. All of our hotels were clean, and all staff were friendly and helpful. Another favorite part of our trip was an add on helicopter tour of Franz Josef glacier - one of a kind view! We loved the Trails of Middle Earth location tour in Queenstown, and if you can't get enough LOTR (like us) we also added on another tour in Twizel - we highly recommend it, especially the twilight tour (OneRingTours) Lake Tekapo is another location we want to return and spend more time in - Mantra is beautiful, we wished we stayed more nights, especially for the Dark Sky Reserve - we've never seen so many stars! Olga of Discover New Zealand really listened to us about our requests and when and where we wanted to spend our time. She made sure we understood the itinerary and route we would be taking and walked us through how to easily make payments. We never wanted to leave each city we visited, but we always found the next location to be just as exciting and fun! Thanks for helping us organize the perfect honeymoon!
Brinley and Pamela Jones & Peter and Elizabeth Maddern, North to South 19 Day Explorer Self Drive Tour, Travelled on 16 November 2017
Natalie Many thanks for all your help with the wonderful holiday we had recently in your beautiful country. Your organisation was perfect from start to finish with your paperwork, maps and leaflets making it so easy for us. We were happy with all our accommodation. It is very hard to pick out a highlight as everywhere offered something different. We seemed to cram so much in that the time flew! We are now in Australia and will be spending Christmas in Adelaide at friends after travelling around the country. I forgot to mention that you even managed to organise lovely weather for us. Thanks again Bryn, Pam, Pete and Elizabeth
Nigel & Jane Young, Tailored North Island Spectacular, Travelled on 12 November 2017
Fabulous holiday in a beautiful country. All pre booked arrangements worked faultlessly and accommodation was of the highest standards. Specific highlights were Bay of Islands (especially ‘hole in the rock’ boat trip), 90 mile beach drive and Gannet tour in Napier. Disappointing were Waitomo and Rotarua as, although they are amazing places, they have become much more commercialised since our first trip there 20 years ago. I would not rush to go back to either place. Overall though a great holiday very well organised by Discover NewZealand.
Karen South and Peggy Daniel, City to Mountains, Auckland to Queenstown 16 Day Tour, Travelled on 13 November 2017
Overall, the self-drive tour was as described. The accommodations provided were generally as described and all accommodations and tour providers had our registration information so they all went smoothly. The tours we purchased provided what was promised (whales, penguins, kiwis, etc.). It was a very tight timeframe for all that we saw so we did not have the luxury of a lot of sightseeing in any one city, but we went for an overall view of New Zealand and we certainly got that! Gorgeous scenery and great people! Thanks to all who made are visit so enjoyable!
Julie & James Runstrom, 12 Day Glaciers and Overnight Fiordland, Travelled on 25 November 2017
We booked a 10 day South NZ tour through Christina and couldn't be happier with our vacation. Our trip was meticulously planned down to all the hotels, and pick-ups.
Chay Keng Fai, Foong Kiew Lye & Wei Hong Oliver Chay, 4 Day Glacier, Queenstown and Milford Sound Highlights, Travelled on 22 November 2017
I had a wonderful trip organised by Discover New Zealand and will recommend to my friends for their trip to New Zealand. Definitely engage them again for my next trip to New Zealand.
Tom & Diane Dickinson, Discover the Nature Wonders of the South Island, Travelled on 26 November 2017
This was a wonderful introduction to a great variety of sites on the South Island of New Zealand! We really appreciated the attention to detail that Shelley put into designing this for us. It was challenging to try to see and do as much as we did, but we would not have cut anything out. We certainly have some great ideas where to visit and spend more time when we return!
We were very pleased with the accommodations selected. All were wonderful and each had a different character. We hesitate to choose a favorite as they all had unique charms. The only one that had any negatives to speak of was the boutique hotel in Queenstown. Although very unique and striking, it was a bit noisy as it was on a busy street and the parking was problematic for us. Since this was more of a city experience than any of the others, this has to be taken into consideration. Our accommodation in Christchurch was in the city center, but was more of a Bed and Breakfast experience and very quiet. Everyone was very hospitable and helpful, the smaller B & B type lodgings had a more personal touch as can be expected. When we return, this is the type of lodging we will select. One of us was the driver and the other the navigator. The driver was new to driving on the left, but had little difficulty getting used to it with the nice Toyota Corolla (with trunk, not hatchback, which was nice) and reminders to keep left. We did not fully anticipate that driving the roads would take as much time as it did. This was partly due to unfamiliarity at first but just to reiterate that the roads are mostly two lane and only when they were straight were we able to go the speed limit comfortably. On the plus side, the scenery is fantastic. The stretch to Picton had road construction and a diversion of traffic from the coastal highway. We were a bit nervous about the time to get from Queenstown to Milford Sound as we saw warnings that it could be very slow going. We had no problem on the day we traveled, but it is worth a warning regarding the potential slowness if you have a particular deadline (as we did). The New Zealand drivers are very courteous, no problem there. We did have our front end bumper scratched at some point, probably by a fellow tourist in a parking lot. The navigator found the GPS in the car to be very useful. The directions in the book were helpful, but could have been more helpful if distances (a bit more detail) were given. The pre-planned activities were all well chosen and except for the flyover of Mount Cook (which was cancelled due to weather) we had good weather for all. Good food also, everywhere we went, with a lovely New Zealand twist on things. Thanks to Shelley and Discover New Zealand for their assistance in planning a great experience for us in New Zealand. As we watch the snow falling back here in the states, we dream of: Delightful walks around the Arboretum and downtown in Christchurch. Enyouing the great breakfast at our wonderful lodgings. Walking the forest track around the town of Hanmer Springs. Soaking in the variety of hot springs at Hanmer Hot Springs as rain clouds gathered above us. Wonderful home cooked dinner enjoying the company and view across Okiwa Bay to the rest of Queen Charlotte Sound. Walking the Queen Charlotte Sound track, listening to the birds, watching the activity on the water. Eating green mussels for the first time in Havelock. Admiring the spiffy town of Nelson. Marveling at the view and surroundings at our lodge on the top of the hill. Kayaking in the beautiful, warm water at Abel Tasman, admiring the rocks and seals. Walking a beautiful nature trail in Arthur's Pass, learning about the native flora and fauna. Admiring the outstanding features of the western coastland such as the unique Pancake Rocks at Punakaiki. Helicoptering to the glacier, drinking glacier water, hiking with crampons. Walking to the viewpoint over Okarito lagoon, enjoying the fabulous view. Walks around Queenstown, on the lakes, on the stream at Arrowtown Admiring incredible beauty of the Milford Sound area. Viewing waterfalls and other sights in Milford Sound; experiencing the swells of the Tasman sea Kayaking from the boat in Milford Sound. Early rise on boat in Milford Sound to enjoy quiet and sunrise. Peaceful views and walks around Te Anau. Driving up the Otago peninsula to the Larnach castle, marveling at the views in every direction and the twisty, barely two lane, road. Relaxing while taking in the views from our perfect room at the Camp Estate of Larnach Castle. Admiring the amazing renovated Castle, one of a kind in New Zealand. Enjoying the wonderful gardens and grounds of the castle. Enjoying a fine dinner at the castle with interesting company. A morning visit to Dunedin, visiting the University just after graduation with picture taking of grads and proud parents. Immersed in the wildlife experiences and viewing of the Otago peninsula. First from the boat, then from land (the albatross nesting) and finally the nature preserve where we saw seals up close and the yellow eyed penguins coming back from gathering food to their nests. Wonderful, hospitable, people, rightly proud of their country!
Jo Lindsay Aspiras, Waitomo, Rotorua and Hobbiton 3 Day Experience, Travelled on 26 October 2017
I had wonderful time with this tour. Definitely will recommend this team to my family and friends and sure will I use this for my next travel in NZ :) The activities were perfect and allows me to meet new people. Since the group is small, it is more enjoyable and we didn't have to wait to loads of people during the tour. Accommodation is also few steps away from the shops and restaurants. Thanks too to Erynn Bell for helping me tailor this tour for me :) Great Job!
Duncan & Marina Black, The Winterless North, Travelled on 18 October 2017
Dear Laura Thank you for all of the arrangments, What a lovely place New Zealand is, I have fallen in love with both the country and people. we stopped at many more places along the way and took in some breathtaking countryside. Two out of the four accommodations were brilliant, with the first one not far behind, I would recommend all of these, especially Waipoua Lodge to anyone.Read more
the last one Lochiel Estate Vineyard was disappointing, we were lucky that we were the only ones stopping, as if all the rooms had been in use, the area would have been cramped. however, it was just a room, and the rest of the Journey more than made up for this. All of you arrangements made the tour very easy for us. We would like to take this opportunity to thank you for this. It was an unforgettable experience, and we realize that we need now to come back to the south Island.
Sasha, Ayal, Thayanaigee, Priyanka Naidoo & Carl & Ayla Bufe, Auckland to Christchurch Splendour, Travelled on 15 October 2017
Thank you for arranging a great trip. The accommodation, vehicle and recommendations were excellent. Particularly impressed with The Wharf in Tauranga, The Dome Penthouse in Napier and Vitners Retreat in Blenheim. We were fortunate to have great weather and a trouble free trip. Brilliant service from your attentive staff - Laura H.
Dinesh, Shakila, Chalana, Meshan and Shanil Perera, North to South 14 Day Family Wonder, Travelled on 7 October 2017
Excellent itinerary arranged for our family of five adults. Catered to our different interests, and provided enough rest & relaxation time despite a busy schedule covering both North & South islands in 2 weeks. Accommodation nearly always exceeded our expectations and comfortably suited a family of 5.Read more
Activities included, most notably Walter Peak dinner cruise and the Milford Sound Cruise were excellent. We highly recommend planning your trip with Discover New Zealand- nothing but the best service!
Miguel Barboza & Maria Kim, Land of the Hobbit Meets Bay of Islands, Travelled on 5 October 2017
The most lovely vacation in the most wonderful country we've ever visited!! We enjoyed our time in New Zealand on every step of our itinerary, which was very well organized, we would definitely recommend Discover New Zealand and its excellent staff for an unforgettable journey!!
Magderie Nel, 7 Day Alpine Express, Travelled on 29 September 2017
I had a magical time in New Zealand. Christina helped me book a great tour that accommodated all my needs as a lone traveler. I stayed in motels, but the accommodation was excellent, especially the room I got at Punga Grove Motel in Franz Joseph. The coach tours were extremely comfortable.Read more
Some of the buses had wi-fi (Thrifty Tours) and they were always on time, sometimes even early, picking me up directly from my motel. The sights and tours were also well organized with knowledgeable tour guides. I learned a wealth of knowledge about an entire country in only one week. It's been amazing and I hope to come again.
Anna Nolan, New Zealand Vista, Travelled on 27 September 2017
I really enjoyed my holiday in New Zealand. Waiheke Island was beautiful and I got to have dinner with friends who lived there. The team at Tawa Lodge were ever so friendly and helpful. All my tours and transfers were seamless and easy. I will definitely be contacting you when next I travel to NZ.
Sue & Roger and Melanie & Gary, Coast to Coast Family Adventure, Travelled on 25 September 2017
Shelley organised an amazing trip for the 4 of us. My husband and I have had many trips to New Zealand before and really thought we had a good idea of what to expect but we were blown out of the water by the excellence of the accommodation and the attention to detail of the daily guides to driving. The choice of places to visit along with the entrance tickets and suggestions of extra places we might like to see showed a real knowledge of each town we visited.Read more
The only concern was in Queenstown where our accommodation was in a building site and very noisy. The girl who booked us in (her office was about 200 metres away) pretended she didn't know there was work going on. Perhaps if she had informed us when we arrived to pick up the key we wouldn't have been so surprised. The good news is it was a great apartment which should by now not be in a building site as all work should be finished. There was no way Shelley would have known that they would start working there a week before we arrived. A wonderful trip and great value for money
Sarah Spangler, 10 Day Southern National Parks, Travelled on 16 September 2017
Had a wonderful time all together and felt as though I extensively saw the majority of highlights of the Southeren island. This was my first time traveling independently. I felt completely safe and had no confusion as to where to be and when to follow my intinerary!
Lisa Lam and Gordon Ho, Customised Waitomo, Rotorua and Hobbiton Experience, Travelled on 17 September 2017
The tour was well organized and made our life a lot easier. Annelise provided excellent customer service. The tour was really fun. Will highly recommend this tour to my friends.
Michael Gorman & Rick Hawkins, 10 Day Southern Icons, Travelled on 4 September 2017
Shelley, It's hard for me to believe how fast it all went as well; nevertheless, Rick and I have taken away wonderful memories of the adventure. I really did want to thank you for setting up what amounted to an amazing trip - the arrangements were excellent and your help during the trip - adjustments owing to bad weather and your help on recovery of the lost camera - were so appreciated - and professional.Read more
We enjoyed ourselves - it was the "taste of New Zealand" we were interested in. No worries on recommending New Zealand Fine Touring. The scenery (and people!) everywhere were fantastic. Some of my most enjoyable moments included the day spent out on Otago peninsula, the trip out to Doubtful Sound and the Dart River adventure. We had many other memorable moments as well. Sincerely, Mike Gorman
Karina, Snowy Cendrica, Jesslyn Chance and Riady Lukman, 5 Day Waitomo, Rotorua and Hobbiton, Travelled on 31 August 2017
Lauren has been very helpful prior, during and even after my trip. She's very responsive and quick in her reply. She also has good suggestions on tour/itinerary. Had an awesome time in NZ! Thank you :)
Wayne Yan, 10 Day Glaciers and Overnight Fiordland, Travelled on 28 August 2017
Excellent arrangements made by Discover New Zealand. From activities planning, to accommodation and transport, the travel agents have all of them well covered and tailor made. I have had a great time in the South Island for 10 days without any troubles. I had enjoyed my stay very much. Definitely would recommend this travel agency to my friends and family who wish to visit New Zealand!
Sarah Strand & Gary Dunham, A Customised Waitomo, Rotorua and Hobbiton Experience, Travelled on 12 August 2017
We started our honeymoon with four days in New Zealand, and wanted help with planning what to do in a short amount of time. Christina asked important questions to tailor activities specifically to us. It was clearly not just a cookie-cutter tour. We had an amazing combination of wine tasting, parks, zip lining, and general sightseeing and the price was very reasonable.Read more
Christina had a solution to everything. For example: We wanted to try zip lining on the first day, but if our flight was delayed we would have missed the ferry to get there. Immediately she came up with wine tasting on the island where we wanted to zip line, and a zip line later in Rotorua. We had an amazing time in New Zealand and cannot wait to go back. We will definitely be calling Christina when that time comes!
Catherine, Engato, Natividad Uy, 5 Day Southern Alps to the Southern Lakes, Travelled on 9 August 2017
Emma did a great job booking us our tour on such EXTREMELY short notice. New Zealand is stunning!
Tuan Minh, Thanh Tuan, Kiet Tuan & Phong Tuan To and Thuong Thi Dao, A Customised Southern Circuit Self Drive Tour, Travelled on 3 August 2017
Our experience with Discover New Zealand, especially through Erynn, has been great. Despite having only communicated through emails, the whole trip has been really smooth with little issues. Even during the trip, Erynn had been responsive with her emails and updated us with new information. The itinerary and driving legs were perfect as it allows time to both travels between destinations and explores the surroundings. We did not have to worry about any bookings since everything was already sorted. Yet, there was plenty of freedom for activities. There's nothing to complain about at all. We had an absolutely amazing time.
Jason Gaynor & Marissa Baker, 9 Day Southern Scenes, Travelled on 28 July 2017
Overall, everything worked out well. Erynn was immaculately patient with answering my gazillion questions throughout the planning and booking process, so that was greatly appreciated. The descriptions provided about the various activities in the itinerary were also extremely helpful while planning. Some other companies we initially considered would just list activities, but provide no information beyond that, so the way your company constructed and presented the itinerary was definitely one of the reasons we chose to use your services.Read more
That being said, it was confusing at times because the descriptions you provided weren't necessarily season-specific. The best example that comes to mind was the description of the Milford area and mentioning it might be possible to do a day hike on the Milford Track (even though it's closed in the winter). However, the confusion on my end was pretty short-lived, and we got everything sorted out. As for the trip itself, everything went great overall, but there are a few things I wanted to point out. First, maybe we missed the mention of this, but it might be helpful to make it abundantly clear that the reservation numbers in the booklet you provide will essentially serve as your "tickets" for the various buses and activities, and that tickets either won't be issued in advance, or they'll be issued upon arriving at the various activities. We initially thought we were missing our bus and activity tickets (other than for the gondola/luge in Queenstown which had actual tickets), and felt like we were taking a leap of faith by assuming the companies had all of our information. It turns out they did have our information, but for at least the first day or so we were a bit confused by the process. My other "just a heads up" is in regards to Te Anau. As we learned on Day 3, at least half of the businesses in town are either closed on Sundays or for the winter in general. That's obviously beyond your control, so I'm not complaining about that, but I just figured I would bring that to your attention in case it wasn't a known thing and future travelers ever have questions about things to do in Te Anau. Also, the hikes "from and around Te Anau" weren't all that close to Te Anau. I don't think any of them were actually within walking distance of town, and so we would have needed to find a cab or something to get to them. The last thing about Te Anau was that our pick-up time (17:40) wasn't correct. We were walking back to our hotel around 17:00, and a van actually stopped and asked if were Jason and Marrissa because he had our luggage (to take to our bus). He said the time we were given by your company was incorrect. I don't recall what time he said it was supposed to be, but he said he had been driving around town trying to find us. I guess that was the silver lining of most businesses being closed that day because there weren't many people milling about, so fortunately he found us. So, I'm not sure if he was just early or if your company gave us the wrong time, but it's something you may want to look into. Again, everything worked out fine, and despite some of the feedback I'm giving here, your company arranged an amazing vacation and I will sing your praises all day long on social media and to my friends. Also, for what it's worth, the weather was amazing most of the time we were there so all of our activities went off without any real hitches. I know I can't technically credit your company for this, but it certainly helped make for a wonderful time in New Zealand. Thanks again for everything!
Megan Nutt, 8 Day Southern Discovery (Fly & Coach from Auckland), Travelled on 11 July 2017
A trip that was efficiently organised from picking me up from the airport to dropping me back there. Very flexible in adapting to my needs through the bad weather which impacted my trip. Extremely approachable- I could phone and email any time and it felt like chatting to someone I knew and nothing was too much trouble. I recommend this company and would not hesitate to travel with them again.
Francois Emond, Bay of Islands and Cape Reinga 3 Day Experience, Travelled on 12 July 2017
My trip to NZ was one of the best I've done over the last few years. All the trip was well planned and well done. I have no regrets doing business with Discover New Zealand. I would warmly tell all my friends to to the same and I would redo it again.
Glenda Kraemer, Luke Highfield & Kierra Davies, 9 Day Winter Highlights, Travelled on 10 July 2017
Hi Jane I cannot explain how amazing our holiday was, what a BEAUTIFUL country!! I have the most incredible photos to look back on (and brag to others) and the best memories of unbelievable experiences. We honestly took full advantage and saw so much, we were exhausted by the time we got home after all the sightseeing and experiencing. I have to say that the night at the Hermitage was absolutely stunning! The snow storm was a cherry-on-top of staying in such beautiful surroundings, and learning to put snow chains on will not be forgotten.Read more
The turquoise colour of the water in the rivers and lakes is spectacular, I have never seen 'un-photoshopped' scenes like this. Queenstown was so unexpected, what an amazing city, so much going on that we struggled to sit still. Also experienced an Ice Bar for the first time ever, what a fun and also freezing experience. Kierra absolutely loved the snow and we almost couldn't get her to come inside, she also loved ski school (I think the hot chocolate helped entice her) and definitely did much better than Luke and I on the slopes :) One thing I learnt that wasn't expected is that New Zealand make (BY FAR) the best pies I have had anywhere else in the world, not sure what the secret is but I would travel back for the pies. I could go on-and-on about so many things. Overall we ate way too much and slept way too little, and don't regret a thing! Will be on a diet (no pies) for a while now. Thank you so so much for all your help and recommendations, we feel so lucky to have been able to experience such an incredible country the way we did and I hope that one day I can send my parents to do the same, it is definitely a place for everyone's bucket list. Thank you, thank you, thank you, Glenda
Walter Griao and Kelly Campos Misawa, Customised North Island Highlihgts Tour, Travelled on 8 July 2017
Dear Annalise Thanks to you we had an amazing time, wonderful experiences and gorgeous pictures in every place we visited in New Zealand. Next time we are Looking forward to exploring the South Island so we will be counting on you to do our next trip to New Zealand !!! Kings regards Kelly
Mae Yoong Tan, Chin Boon and Yu Wey Lim, Auckland to Christchurch Ultimate Explorer, Travelled on 3 July 2017
We were utterly impressed with our tour specialist Salli Smith's arrangements and prompt communication with us. The tour was tailored and customized flawlessly according to our request. The coach drivers, both Intercity and Great Sights were mostly friendly, helpful and enthusiastic in delivering commentaries throughout our journey. Withal to that, all pick-ups were on time without any significant delay in schedule. We had a great time from North Island to South Island. The scenery along the coach rides were certainly breathtaking and spectacular. The accommodation arranged for the entire span of the trip met our expectations.Read more
Overall, the entire tour went smoothly without any hitch or hassle. We also had a great time for most of optional tours and activities that were arranged for us, with the most irrefutable and memorable ones being Franz Josef Glacier Heli-hike, Milford Sound Cruise and Queenstown Gondola to Bob's Peak. We would like to extend our deepest gratitude and special thanks to Salli Smith and New Zealand Fine Touring for the professional and fantastic arrangements. We will definitely recommend New Zealand Fine Touring to our friends and relatives.
Sherry Wang, Alpine Explorer, Travelled on 27 June 2017
Sara has been very helpful prior, during and even after my trip. She's very responsive and quick in her reply. She also has good suggestions on tour/itinerary. Had an awesome time in NZ! Thank you :)
Gina Justice and Kenneth Giuliani, Customised 8 Day Upper North Island Adventure, Travelled on 25 June 2017
Hi Annelise, Just a quick note to share that my husband and I had the BEST time in New Zealand!! Everything went perfectly!! We have not stopped talking about our trip and now we are huge advocates of traveling to NZ to our family, friends and co-workers. I'm thinking we have convinced a few people already - didn't take much effort though, they saw our pictures on Facebook - ha. Thanks for all the help, I know it was all last minute. Thanks again. Gina
Vincent Camacho & Eugene Santos, Luxury Auckland to Wellington 9 Day Highlights, Travelled on 20 June 2017
This was one of if not the best vacations ever. Erynn and the Discover New Zealand crew took the stress of planning this vacation and allowed us just sit back relax and enjoy the time we had in NZ. Erynn took note of what we wanted to do and how we wanted to spend our time and created an itinerary that met every expectation. The accommodations she selected were top notch and out of this world. We are not sure we could of found the luxury accommodations she did. Erynn clearly understood what we were looking for to celebrate 50 years of being alive.
And when the weather did not cooperate for one of the tour packages -- Discover New Zealand was there to assist on alternatives. We truly appreciated the care and attention to details that Erynn took to make this a truly stress free and enjoyable experience. We will be back to trek the South Island.
Robin Lush, Your New Zealand Scenic Highlights Tour, Travelled on 23 June 2017
I cannot recommend more highly the trip that Kelly planned for my two weeks around both islands. Everything was stunningly beautiful and I was so lucky with the weather, literally cloudless blue skies every day. Kelly was able to customize and change the trip to suit my requirements. I found the commentaries on the Inter City coaches most helpful giving me a great background to the country. The motels were excellent so do not worry about accommodation as they all had free wifi and cooking facilities if you didn't want to eat out. Just do not forget a camera and battery charger as you will need one, I also took a laptop so I could download the pictures on a daily basis.
Mathew Lunec & Katherine Meyer, A Customised 14 Day New Zealand Grand Tour, Travelled on 17 June 2017
Thanks to Christina, who was exceptionally helpful in putting together our itinerary. She was able to bespoke it to our needs and everything was hassle free. We had a great time in NZ, accommodation was just right and also the driving distances were very manageable. We thoroughly recommend Christina and Discover New Zealand
Robert Hargreaves, Auckland to Christchurch Ultimate Explorer, Travelled on 17 June 2017
Hi Natalie, just a few lines to thank you for the wonderful holiday you put together for me. I knew I would be testing my luck trying to take in all the beautiful sights on offer on the South Island in late June early July but as luck would have it I had terrific clear days to take in all of the magnificent visual sights. All the bookings went very smoothly and I didn't experience any hic-ups which went a long way towards enjoying the holiday. Thank you once again, and I would have no problems in recommending you personally and your company to my friends and family on their trips to beautiful NZ. Regards Bob.
Robin Lush, Your New Zealand Scenic Highlights Tour, Travelled on 23 June 2017
Hi Kelly Just to give you some feedback which might help other travellers. Bella Vista Rotorua had free wifi has SKY TV Totara Lodge Trentham had free wifi has SKY TV Aldan Lodge Picton had free wifi but no Sky TV yet Bella Vista Christchurch had free wifi has SKY TV Blue Peaks Lodge Queenstown has free wifi has SKY TV Punga Grove Franz Joseph has free wifi but reception in the area is awful so doesn't matter where you are, has SKY TV I would pick the Ibis for Christchurch as it is a better location in the town centre rather than the Bella Vista which is a 20 minute walk into town. There is only one close restaurant for the Bella Vista, a perfectly good one two blocks away, but there is a lot more choice if you are at the Ibis and the hotel prices are the same. Length of time in each place for purely sightseeing I would suggest Auckland 2 full days Rotorua. For me it worked well the way you had it stopping on the way Wellington 2 full days Christchurch 1 full day Queenstown. If you do not want to do extreme sports like jet boating,ski-ing, bungee jumping then probably 2 days minimum. Walking is a little icy uphill/downhill at the moment. By the way the Ben Lomond walk is a 5 hour round trip and at the moment there is snow and ice on the trail so suggest people wear walking shoes/boots at this time of the year and not trainers. Summer time it will be easier. If they want to do other activities away from the cities than that is extra time. Overall thoughts if there were better motels than Bella Vista I would go for them, they are a bit more basic than the ones in Queenstown, Lower Hutt and Franz Joseph, they have a lot more space in the room. Just another thought, whilst the Trans Alpine was great, it didn't have the same effect at the end of the trip because one had already seen more spectacular scenery. What I would do is reverse the journey from Christchurch so you see it before Queenstown and Mt Cook, if that fits your schedule. Again not sure if the train on Sunday is a good idea, there were 10 middle aged Kiwis who wanted the whole carriage to hear every word for over 4 hours which only got worse with the alcohol. Regardless of that you did a great job, I had a wonderful time. If you want to ask me any questions please feel free to do so. Many thanks Robin
Kurtis Krug, Kurt & Kim's Anniversary Adventure, Travelled on 13 June 2017
My wife and I spent 10 days on touring the south island and had a wonderful time for our 25th wedding anniversary. The activities were a lot of fun; a jeep tour out of Queenstown, a cruise of Doubtful Sound, a spectacular dinner with a view at the Stratosfare Restaurant (Get the premium seating, it is so worth it). The highlight of the trip was the twin glacier helicopter flight in Franz Josef, amazing. The driving was easy, we had a RAV 4 with GPS, perfect for the two of us.
There was wonderful scenic views everywhere we went. Sarah our travel assistant was fantastic and very quick to respond to any changes we requested. I would highly recommend booking with Discover New Zealand they were great !!!!.
Laura Mcstravick Lyons, Waitomo, Hobbiton and Rotorua Te Puia Evening Experience, Travelled on 15 June 2017
Dear Discover New Zealand, I am still talking to family & friends about my wonderful trip to New Zealand, initially I was over for business and had two days to spare. I've always wanted to not only visit NZ but learn more about the culture and embrace everything it had to offer. I managed to also get tickets to see The All Blacks play in Auckland. But I knew I needed to try my best to explore a little more. I contacted Discover New Zealand given I was extremely busy and worried I wouldn't have time to plan my trip (being a full time working mother), I also didn't really know what I wanted to experience. But then I was introduced to Joanna Bulluss!! What a star she is. . . after recommending a few options, she really got me excited to the point I wanted to squeeze in more within the two day window I had.
I was a little worried about how tight it was going to be from one event to the next but Joanna had organised it all beautifully. On my first night the last event I went to was Te Po (Indigenous Evening Experience) and when I walked outside I was just about to ring a taxi when a private driver tapped me on the shoulder and told me that Joanna had organised him to pick me up!!! I was not only amazed at her organisation skills but how caring she was ensuring that I was looked after! I was very thankful as I wont lie I was by myself and it was pretty dark so having my 'guardian travel agent' be looking out for me at all times was just heart warming. Even though it was only for two days I had the time of my life and everyone couldn't believe how much I was able to fit in during the time I had - all thanks to Joanna!!! Therefore, I can't recommend Discover New Zealand enough especially Joanna Bullus whether it be for some activities to do while traveling for business or maybe your a mum like me and you want to have a quick adventure! I can't wait for my next mini adventure. Thank you so much Joanna for looking after me. Best wishes, Laura
Danny Li, A Customised Southern Icons Self Drive Tour, Travelled on 13 May 2017
Christina Brockie of Discover New Zealand was a true vacation planning professional. She was knowledgeable about the New Zealand geography, favorite places to visit and fun activities to do. The trip plan she developed for me was well thought out, thorough and meticulous. While we were planning for the trip, she was enthusiastic and patient despite seemingly endless questions and changes from me. She gave me sound advice on potential financial liability on a rental vehicle and how to manage it. I had all the necessary travel information in the documentation which she sent me the first day I arrived at Christchurch.Read more
Not only she had developed a great trip for me, but she and her colleagues also were just as eager to step in and offer assistance when things did not go exactly as planned after the trip had begun. I have had a wonderful and truly memorable vacation in New Zealand, and Christina was instrumental in making that happen. Discover New Zealand is truly fortunate to have Christina because she is knowledgeable, highly motivated and passionate in her work. Here are some comments specific about the trip. The accommodation was generally good except for Econ Lodge Canterbury Court, Christchurch. The reason was because the room was cold due to insufficient heating. The accommodation at Geraldine was a pleasant surprise as it was arranged at the last minute due to an unplanned event. I loved its whirlpool and the room’s European style. Picking up and dropping off at Christchurch Airport was a nice touch. Of all the activities, I think I liked the Twin Glaciers scenic helicopter ride the most, followed by the Milford Sound cruise, and then the Shotover Jet boat ride. I was totally mesmerized by the Lord of the Rings landscape around Te Anau. I think a couple of events , the Te Anau Glow Worm Caves and the TSS Earnslaw cruise to Walter Peak, would be more interesting if both activities could be scheduled when there is still daylight. Since both activities involved travelling by boat first and because it was already dark by the time I got into the boat, I couldn’t see the scenery along the way. However, I also understood the tight trip schedule probably had prevented you from setting them up during the day. The gourmet dinner was just fabulous. All in all, it was an excellent trip and thank you Christina for your great effort!
Liv Marcolongo - New Zealand Holiday Adventure
Just a short message to let you know that our New Zealand holiday was fabulous. Thank you very much for your exemplary organization. I could not find any fault with it. It was exactly what we wanted. As a travel manager of old I could not have done any better myself. When we tell people about all out meets and greets and how special we were made to feel they are amazed. If we would have driven ourselves I don’t think we would have had the same experience. If our health holds up we plan to go again in a few years and will definitely contact you again.
Many thanks and regards to you all. Liv Marcolongo.
Brett & Louise Furniss - Customised Southern Highlights Tour (Incl. Milford Sound)
I have recently had the pleasure of booking a tour with Heather.I would like to let you know how pleasant she has made the whole experience. She was efficient, courteous and extremely helpful, despite my occasional obtuseness.I commend her very highly, she is a wonderful asset for your team.If all New Zealanders are similar we are in for a wonderful time when we come touring.RegardsBrett Furniss
Kathy Walsh, Customised Discover New Zealand Tour. Travelled February 2017
We have returned from our wonderful vacation in New Zealand. Everything that your company arranged went exactly as planned. We so appreciate all that you did to make this dream vacation come true. We love New Zealand and hope to return some day. We will be recommending Discover New Zealand to everyone who is interested in travelling to your country. Thanks so much, Kathy Walsh.
I just wanted to say a big THANK YOU to you and your staff of your company for making excellent arrangements for our holiday trip in the South Island of NZ. We had a great time. Everything was very well organised and we had no problems anywhere. We would visit sometime again and will certainly use your services and recommend you to our friends as they travel to NZ any time. You have a beautiful country and we enjoyed seeing it.
Susan and Jennifer Towlin, Sweden
We fell in love with the real New Zealand you offered us just by getting from one place to another.
Trevor Morris, England
A memorable experience which will stay with us forever.
Kaushik Banerjee, India
We really loved the holiday and your marvellous country. We will definitely be back.
David and Jean Rawson, Ireland
Every day was different from the one before. We felt like we had ten separate mini-holidays in one.
Marc & Bonnie Clark, 12 Day New Zealand Highlights, Travelled on 22 December 2018
We had a FABULOUS time, but we're still recovering from the sand flies! Many thanks to the transport to airport on 12/25, as my husband left his Australian outback hat in her car. It arrived at our house shortly after we did, and he was very grateful to have it back! I think what we appreciated most was that everywhere we went, all we had to do was give our name at the counter or to the pick-up person; and that everyone was beautifully orchestrated for our 30-year anniversary get away.
Charles and Barbara Emerald, USA
Organising this holiday was about as easy as it could get. We liked the flexibility, met wonderful people and had all our questions answered.
Robert Lyon, England
We could not fault our last trip with you, so we decided to repeat the experience again – and it was even better.
Heather McGrath, Australia
Very well organised, pick up times were spot on. Great stuff all the staff and drivers. I would highly recommend your company to anyone I know coming to New Zealand.
Amanda Ladide, USA
Your delivery of documents and voucher system was great and so well organised – to the very finest detail. A really enjoyable trip that all went like clock work. Thanks everybody involved!
Briar Benbow, Australia
This tour was great, well planned and all went very smoothly.
Mary and Reg Wild, Australia
We had a very good holiday in your beautiful country – Thank you.