Privacy Policy

1. About this Privacy Policy

1.1 This is the Privacy Policy for New Zealand Fine Touring Limited NZBN 9429035055426 (NZFT, New Zealand Fine Touring, Discover New Zealand, us, we, our). This Privacy Policy sets out NZFT’s obligations in line with the New Zealand Privacy Principles in the Privacy Act 2020 (Privacy Act) and the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council) - as it applies to persons in the European Union who interact with us.

A reference to ‘Personal Information’ in this policy is a reference to both ‘Personal Information’ as defined in the Privacy Act and to ‘Personal Data’ for the purposes of the GDPR (if it applies to you).

1.2 This Privacy Policy does not deal with NZFT’s obligations under the Privacy Act 1988 (Australia), which are dealt with by Inside Australia Travel Ltd (https://www.insideaustraliatravel.com/privacy-policy)

1.3 This Privacy Policy sets out the different types of Personal Information we collect, why we collect it and what you can do if you would like to remove yourself from our mailing list, correct any details we may hold about you, or exercise other rights you have.

1.4 We will update this Privacy Policy from time to time at our discretion. You can visit our website to see the latest copy of the Privacy Policy.

1.5 By using our site or acquiring goods or services from us, you consent to us applying this Privacy Policy and to our website Terms of Use, if any.

2. What Personal Information Do We Collect?

2.1 We collect the following Personal Information: 

(a) personal identification information including: name, email, address, telephone numbers, dates of birth, itineraries; and

(b) information you supply in emails, requests for services, information we must pass on to third party suppliers.

3. How Do We Collect and Store Your Personal Information?

3.1 We collect Personal Information in a number of ways, including:

(a) information submitted through our website;

(b) in some cases, through web analytics;

(c) being provided it by third parties who you deal with; and

(d) through communications with you, including emails, and voice calls.

3.2 We hold Personal Information:

(a) in systems that we use in connection with our business, some of which may be owned and operated by our suppliers; and

(b) in the databases associated with our website.

3.3 NZFT takes reasonable steps to ensure that it and its suppliers have safeguards in place to protect personal information against loss, and against unauthorised access, use, modification or disclosure.

3.4 Provided that it is lawful and practical, we will give you the option of not identifying yourself, using a pseudonym, or not providing Personal Information when you enter into a transaction or deal with us. However, if you elect not to provide us with Personal Information then it is unlikely we are able to provide you with the information, products, services or support that you may want.

3.5 We may receive other unsolicited Personal Information in the course of our business.  We will deal with this unsolicited Personal Information in accordance with this policy.

3.6 We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained.  The criteria used to determine our retention periods include:

(a) the length of time we have an ongoing relationship with you and provide services to you;

(b) legal obligations we may have to keep (or destroy) your data; or

(c) legal advice we receive (such as in regard to litigation, regulatory investigations or applicable statutes of limitation).

Once we no longer need your Personal Information it will be securely disposed of or destroyed.

4. What Do We Use Your Personal Information For?

4.1 We collect, hold, use and disclose Personal Information for the following purposes:

(a) supplying you with goods and services;

(b) arranging for third parties to provide you with goods and services;

(c) improving the website experience of our visitors; and

(d) analysing goods and services that our customers purchase so that we can better understand what future customers want in the future.

4.2 We also use Personal Information for our own internal business purposes including:

(a) data analysis to improve our products and services;

(b) auditing our internal processes to ensure they function as intended and that we comply with regulatory requirements;

(c) fraud and security monitoring;

(d) developing new products and services;

(e) identifying usage trends so we can understand which of our services are of most interest to our customers;

(f) determining the effectiveness of marketing campaigns so that we can adapt to the needs and interests of our customers; and

(g) operating and expanding our business activities such as understanding which of our services are of most interest to our customers, so we can focus on our customers’ needs.

5. Do we share your information outside of New Zealand?

5.1 We may send Personal Information outside New Zealand in the following circumstances:

(a) where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located overseas. We have no control over where these third party providers host the website and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed;

(b) where a third party application is being used in connection with our interactions with you, e.g. when we use email, help desk or VoIP providers, the third party providers of the relevant application may have their applications hosted overseas. We have no control over where these third party providers host their applications and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed; or

(c) where we must do so to give you the benefits of what you have paid for.
When we send Personal Information outside New Zealand for processing we will enter into formal contracts with those processors, which will contain privacy terms and conditions that allow us to meet our privacy obligations to you.

6. Use of Social Media

Our website includes links to social media, including blogs, Twitter feeds, Facebook, Instagram, and similar services.  The nature of social media is that these applications actively enable exchange and disclosure of any information, whether personal or otherwise, that is included within those applications. All information, including Personal Information that you enter in those applications may be used, stored, handled and disclosed in any way that is consistent with the privacy policies of the relevant applications, if any. We have no control over those interactions.

7. Cookies

7.1 Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

7.2 We use cookies to operate and improve your experience on our site, including:

(a) allowing you to sign in faster, and keeping you signed in; and

(b) to track how the site is used.

7.3 If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you and you may not be able to purchase goods from us. 

8. Your Rights Regarding Your Personal Information

8.1 You have the right to access your Personal Information that we hold, and request that it be rectified or erased. If you want to access your Personal Information we hold or you believe any of your Personal Information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the Personal Information (in so far as we are required to do so by law,) or we will correct it, as applicable, within a reasonable period. We may make a reasonable charge for giving you access to your Personal Information, but we will not charge for you making the request, correcting Personal Information or making a statement as to why we are not correcting your Personal Information.

8.2 In certain circumstances if you raise a complaint on how we have handled your Personal Information, you may also request that we ‘restrict processing’ meaning that the data will be preserved from further processing ‘as evidence’ either while we investigate your complaint or to support your complaint to the New Zealand Privacy Commissioner.

8.3 Where you have provided your personal data directly to us that is processed by automated means and is done so solely on the basis of your consent, then you will have the right to obtain your personal data in an electronic format for your own purposes across different services.

8.4 You have the right to object any aspect of our processing of your personal data under certain circumstances under the GDPR. ‘Processing’ is the term under that law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.

8.5 You may unsubscribe from our direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.

9. Complaints

9.1 If you wish to complain about a breach of any Privacy Principle that binds us, the GDPR or this Privacy Policy, then you should contact us using the information in the Contact Us section of this Privacy Policy.

9.2 We will use our best efforts to respond to any complaint within 5 business days of the date of receipt.  We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint you may contact the New Zealand Privacy Commissioner, whose contact details can be found at http://www.privacy.org.nz/. 

10. Mobile APP location permissions

If you use our APP please be aware of the following. The APP collects location data to display real-time risk alerts and personalised assistance notification features, even when the APP is closed and not in use. This option can be changed in the settings on your own device.

11. Contacting Us

11.1 If you have any questions regarding this privacy policy or your information, we invite you to contact the privacy officer by :

(a) email at the following email address [email protected]

(b) writing to: Privacy officer, PO Box 293, 12 Sir Tim Wallis Drive, Wanaka, Otago 9305, NEW ZEALAND.