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Frequently Asked Questions

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How Do I Access My Discover New Zealand Travel App?

Madeline Ross·02 Jun 2026

Once your booking is confirmed, you'll receive an email invitation to access the Discover New Zealand Travel App. Download the app from the Apple App Store or Google Play Store, then log in using the email address linked to your booking. The app gives you access to your itinerary, accommodation details, activity vouchers, travel documents, maps, and support contacts throughout your trip.

The Discover New Zealand Travel App keeps all of your travel information in one place, making it easy to access before and during your holiday.

You'll be able to view the latest version of your itinerary, check accommodation and activity details, find driving directions between destinations, and access important travel documents without carrying printed copies.

What can I see in the app?

Your travel app includes:

Feature Details
Itinerary Day-by-day trip information
Accommodation details Hotel information, addresses and check-in details
Activity bookings Tour times, meeting points and booking confirmations
Travel documents Important vouchers and reservation information
Maps and directions Route information throughout your journey
Support contacts Quick access to assistance while travelling

When will I receive access?

Most travellers receive their app invitation once their itinerary has been finalised and their booking has been confirmed.

If you haven't received your invitation email, check your spam or junk folder first. If it's not there, contact your Discover New Zealand travel specialist and we'll resend your access details.

Can I use the app while travelling?

Yes. The app is designed to be used throughout your trip and is particularly useful if you're travelling on a self drive itinerary around New Zealand.

Before leaving each destination, it's worth checking the app for any updated booking information, driving directions, or travel notes for the next part of your journey.

What if I have trouble logging in?

If you're unable to log in, contact your Discover New Zealand travel specialist. In most cases, login issues can be resolved quickly by confirming the email address linked to your booking or resetting your access details.

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