Most rental cars in New Zealand include some form of roadside assistance or breakdown cover. If your vehicle suffers a mechanical fault that isn't your responsibility, assistance is typically provided at no additional cost. Charges may apply if the breakdown is caused by driver error, such as running out of fuel, losing keys, or using the wrong fuel type.
When you book a rental car through Discover New Zealand, your vehicle will usually include roadside assistance for unexpected mechanical issues.
This means that if the vehicle experiences a fault due to normal operation, help can be arranged through the rental company.
The exact terms vary between suppliers, so it's always worth reviewing your rental documentation before travelling.
What does breakdown cover usually include?
Most rental companies provide assistance for:
- Mechanical failures
- Battery faults not caused by driver error
- Vehicle recovery following a mechanical breakdown
- Support if the vehicle becomes unsafe to drive due to a fault
If the vehicle cannot be repaired quickly, the rental company may arrange a replacement vehicle where practical.
What situations are not normally covered?
You may be charged for roadside assistance if the issue is caused by driver error.
Common examples include:
| Situation | Additional Charge May Apply |
|---|---|
| Running out of fuel | Yes |
| Using the wrong fuel | Yes |
| Lost or locked-in keys | Yes |
| Flat battery caused by leaving lights on | Yes |
| Tyre damage caused by driver error | Yes |
The exact fees vary between rental companies.
What should I do if my rental car breaks down?
If you experience a breakdown during your trip:
- Move the vehicle to a safe location if possible.
- Turn on your hazard lights.
- Contact the rental company's roadside assistance number.
- Follow the instructions provided by the rental company.
- Contact your Discover New Zealand travel specialist if the issue affects your itinerary.
Most suppliers operate 24-hour assistance services for emergencies.
Are breakdowns common when touring New Zealand?
No.
Rental vehicles in New Zealand are generally modern, well maintained, and regularly serviced. Mechanical breakdowns are uncommon.
Most travellers complete their entire holiday without experiencing any vehicle issues.
Does breakdown cover include accidents?
No.
Breakdown cover and accident cover are separate.
If you're involved in an accident, you'll need to follow the rental company's accident reporting procedures and insurance requirements. The costs and excess payable will depend on the insurance option selected when booking your vehicle.